Consents Administrator job at Remote Full Time NEW

CONSENTS ADMINISTRATOR (12 month FTC)

Rendall & Rittner • £Competitive • Homebased

ROLE OVERVIEW

We need a Consents Administrator to provide essential administrative support to our Lease Compliance team, ensuring the effective management of legal consents across the Rendall & Rittner portfolio.

You’ll work closely with the Lease Compliance Manager and property management teams to handle sublet consents, subletting registrations and the documents and payments that sit behind them.

This is a role for someone who is organised, detail-focused and comfortable managing a varied workload while building strong working relationships across the business.

ROLE EXPECTATIONS

This role sits at the centre of the consents process, which means accuracy, consistency and clear communication matter every day.

You’ll be expected to manage requests, correspondence and payments efficiently, keep processes running smoothly and support the wider property management teams when needed.

You’ll take personal responsibility for the quality of your work and actively contribute to the continuous improvement of the Lease Compliance team.

WHAT SUCCESS LOOKS LIKE

You’ll be successful in this role if:

• The consents and subletting process runs consistently and to a high standard
• Leaseholders, letting agents and property management teams receive clear, timely responses
• Payments and financial records are accurately managed and up to date
• Reminder letters and consent documentation are produced and issued without delay

The Lease Compliance team is well supported and able to focus on more complex

HOW YOU’LL SPEND MOST OF YOUR TIME

Most weeks, you’ll be:

• Handling requests for consent to sublet and subletting registrations
• Managing the production of reminder letters and documents associated with the consents process
• Answering telephone calls and responding to emails and letters from leaseholders and letting agents
• Receiving and managing payments from a variety of sources
• Providing administrative support to ensure the efficient operation of the Lease Compliance team
• Building and maintaining relationships with property management teams across the portfolio

Supporting bespoke project work in conjunction with the property management teams

WHO THIS ROLE IS FOR

This role suits someone who:

• Has experience providing administrative support in a professional environment
• Delivers excellent customer service and communicates clearly in writing and by phone
• Is comfortable handling financial record keeping and managing payments accurately
• Has strong IT skills and a high attention to detail
• Is able to prioritise effectively and manage a varied workload

Works collaboratively, shares information openly and supports colleagues to meet business goals

EXPERIENCE THAT HELPS

• Administrative experience, ideally in a fast-paced or process-driven environment
• A track record of delivering excellent customer service
• Competency in financial record keeping
• Strong written and verbal communication skills
• Knowledge of property law and data management (highly desirable)
• Experience in property management (desirable)

A commitment to continuous professional development and building knowledge of property law

WHAT WE OFFER

• Competitive salary, aligned to experience
• Discretionary bonus
• Home-based working with portfolio travel
• 25 days holiday plus bank holidays
• Private medical insurance, life assurance and enhanced family leave
• Fully funded training and professional development
• Paid sabbaticals as a loyalty reward
• Pension scheme and employee assistance programme

Discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK’s most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on experience, judgement and approach

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.