Systems Support Administrator job at London Full Time

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

We are looking for a Systems Support Administrator to support a range of critical business systems that underpin day-to-day operations across the organisation. Reporting to the Systems Manager, this role is responsible for providing first and second line support for core business systems, ensuring their effective operation and supporting users across the business.

The Systems Support Administrator will act as a key point of contact for system-related queries, troubleshooting issues, maintaining data integrity, and supporting ongoing improvements and upgrades.

Hybrid Work arrangement: 3 days from the London Office, 2 days’ remote from home.

What you’ll be doing as our Systems Support Administrator:

• Provide day-to-day system support for Intact, Sage, Crystal Reports, PeopleHR and RDE
• Act as the first point of contact for system-related support queries
• Troubleshoot and resolve user issues
• Maintain system data integrity
• Support system upgrades, enhancements, and testing
• Create and maintain system documentation
• Support onboarding and training for users
• Monitor system performance and recommend improvements
• Liaise with internal teams and external vendors
• Manage user access and permissions
• Support reporting and data extraction
• Assist with system-related projects

What we’re looking for in our Systems Support Administrator:

• Experience in a Systems Support or similar role
• Knowledge of Intact, Sage, Crystal Reports, PeopleHR or similar systems
• Strong problem-solving skills
• Excellent attention to detail
• Strong organisational and prioritisation skills
• Excellent communication skills
• Proactive and solution-oriented
• Strong MS Office skills (Excel, Word, Teams)
• Ability to work independently and as part of a team

If you feel you have the required skills and experience, click apply now to be considered as our Systems Support Administrator – we’d love to hear from you!