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Full job description
Birkbeck, University of London, is looking for a User Services Assistant this Summer 2026, on a permanent, part-time contract.
It is an exciting opportunity to join the User Services team and make a difference to the student experience at Birkbeck.
The User Services Assistant plays a key role in providing a high-quality IT and Library customer-focused service while working at the service desk and responding to online and in-person enquiries.
You will also be involved in students’ induction and orientation, and you will carry out communication and marketing activities including social media and the creation and maintenance of user guides.
The role is offered at part-time (either 12hrs or 18hrs a week), and you’ll work in a team rota to cover the online and in-person enquiry service, working either Monday & Tuesday 6pm to Midnight or Thursday, Friday and Saturday 6pm to Midnight.
To be a successful User Services Assistant you will have:
- Previous experience of working in a public-facing role and as part of a team,
- Excellent interpersonal and communication skills,
- Commitment to the provision of an excellent customer service to library users.
Birkbeck offers training to the successful candidate, and will expect the postholder to develop knowledge in many areas to assist with one-stop frontline enquiries about, for example: WiFi, printing, access to College platforms like Moodle, resources, membership, library facilities and study environment.
This is a fully in-person role with no option for home working.
Salary and benefits:
Pro-rated £28,502 rising to £31,234 per annum, FTE, Grade 3 of the College’s London Pay Scale which includes a consolidated Weighting/Allowance that applies only to staff whose normal contractual place of work is in the London area.
Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.
Contract:
Open-ended, permanent contract. Please submit an application form for consideration.
Rota 1: working 12 hours per week on site (Mondays 6pm to midnight; Tuesdays 6pm to midnight. 0.34 FTE, £9,691 to £10,612 per annum.
Rota 2: working 18 hours per week on site (Thursdays, Fridays and Saturdays 6pm to midnight). 0.51 FTE, £14,536 to £15,929 per annum.
Please indicate in your application which rota you are interested in. Closing date: Sunday 7 June, Interview dates: 17/18 June 2026.
Enquiries:
If you would like to know more about the role, please click on apply below or contact Adam Barr, User Services Team Leader, at [email protected]
To apply, please use the ‘Apply’ button. If you have difficulty using the recruitment portal, please contact [email protected] providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered – www.birkbeck.ac.uk/jobs
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and operating Disability Confident & Mindful Employer schemes.