Customer Services Assistant job at Stockton-on-Tees Full Time NEW

Temporary for 12 months

28 Hours per week

What are we looking for?

We are looking for a driven, flexible, and agile Customer Services Assistant who will work within our Customer Services Team on a permanent basis. As the first point of contact for customers, you will have excellent communication skills, be highly organised and have a keen eye for detail.

You will need to work well under pressure, be able to manage your own workload and take a proactive approach to resolving customer’s enquiries, across our varied platforms.

You will join a high performing team who deliver an outstanding service to our customers.

For an informal discussion about the post please contact Abby Morgan, Customer Experience Manager [email protected]

Equality, Diversity, and Inclusion-Different Together

At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

We can provide all recruitment material in any format, this includes accepting written applications, as well as on line. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes

Closing Date for Applications is 22nd June 2026

INDAD

North Star operates across the North East and North Yorkshire. We build and manage 4,000 units of high-quality, affordable housing including specialist supported housing. We are committed to creating homes and building futures as well as investing in people at every level.

Polaris also called the “North Star” is a constant in the sky. It’s more than just a single star; it’s a natural beacon that’s been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration. Our Organisation is full of North Star’s’. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar, and are great to be around.

What is good about working at North Star?

We are award winning, growing, leading the way with new approaches and thriving as a business. We were the first Housing Association in England to attain Investors in People Platinum standard, which we hold until 2023.

In 2020 we undertook our first Institute of Customer Service (ICS) benchmarking survey, customers told us we deliver an outstanding experience. Customers scored North Star 83/100, exceeding the UKCSI with specific praise for our reputation, ethics, experience, and competence of staff.

In 2021 we were named UK employer of the year in The Housing Heroes and Investors in People Platinum awards

We are proud of what we have achieved, as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.

We have a flexible approach to work, developed by our full staff team. Dependent on your role, you can work from any office, your home, or another location. However, for two days a week you will locate yourself at your place of work. This helps us to maintain our relational culture.

We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.

Endeavour House, St Marks Court, Thornaby
Stockton-on-Tees, TS17 6QN

Contact: 03000 11 00 11