Senior Patient Pathway Coordinator -DWLO job at London Full Time NEW

The post holder will be responsible for the line management of the administrative staff and for ensuring the smooth running of the directorate in relation to its administration functions. They

will manage the administrative, clerical, secretarial and patient co-ordination needs of the directorate. Plus, ensure, through careful monitoring of workloads that activity targets are met and that patient management is in line with the patient access policy. Other key tasks will

include managing various projects/developments from inception to implementation.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work.

The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health

professionals and support workers.

The post holder will be required to liaise with a range of staff internally and externally across the Trust and with partner and external organisations.

In addition, as the most senior member of the specialty administration function, the post holder will take on delegated duties from divisional management team members.

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Provide an efficient and effective administrative service to a multidisciplinary team, acting as a source of expert advice and support for trouble shooting non-routine matters or resolving initial complaints.

Responsible for monitoring waiting lists and capacity within a service, proactively acting upon issues and working with more senior managers and the clinical team to resolve them, in order to ensure access and quality targets are met for the service.

In addition the post holder will have responsibility for added key results area across (a) team management, and/or (b) service improvement and development, in accordance with the needs

of the specialty.

Team management:
Supervise and support a team of administrative staff to provide an effective, efficient and

high quality administrative service, with a focus on customer service.

Responsible for monitoring team performance information, targets and quality

measures, and embedding good working practices within the administrative team.

Contribute to service improvement initiatives and change projects with the overall aim

to ensure maximum utilisation of resources and excellent patient experience.

Review performance data, trends, and processes, and using analysis and judgement to

identify and propose opportunities for development and improvement.