NHS Pathways Administrator job at London Full Time NEW

NHS Pathways Administrator

At Clinical Partners, we provide specialist mental health and neurodevelopmental services that make a real difference to people’s lives. We’re looking for a NHS Pathway Administrator to join our team and support the smooth, efficient delivery of NHS pathways.

This is a varied and patientfocused role, ideal for someone who enjoys working with people, managing information accurately, and being part of a collaborative healthcare team.

As an NHS Pathway Administrator, you’ll support the daytoday administrative delivery of NHS pathways, working closely with Pathway Management Leads, self-employed clinicians and external partners. You’ll play a key role in ensuring patients are supported throughout their journey and that processes run efficiently and safely.

Hybrid working is available, with location arrangements agreed based on role and team needs.

Key Responsibilities:

• Supporting the delivery of NHS pathways through accurate and timely administrative support
• Working closely with patients, families, clinicians and external stakeholders
• Validating and maintaining patient tracking lists, escalating concerns where needed
• Ensuring patient information is accurately recorded on internal systems
• Providing clear, friendly and professional communication to patients and carers
• Supporting meetings and reviews, including organising information and taking notes
• Maintaining confidentiality and ensuring GDPR compliance at all times
• Raising safeguarding or governance concerns appropriately

Requirements:

Essential

• Previous administrative experience, ideally within a healthcare or patientfacing setting
• Experience using databases or systems with a high level of accuracy
• Strong communication skills and confidence working with a variety of stakeholders
• Good IT skills, including MS Office (Outlook, Word, Excel, Teams)
• An understanding of handling sensitive and confidential information
  

Desirable

• Knowledge of mental health services or terminology
• Familiarity with NICE guidelines or NHS/service specifications
• Relevant administration qualification

Remuneration and Benefits:

• £28,000 – £29,000 annual salary
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.