Customer Service Assistant job at Maidstone Full Time NEW

About Peak Point

At Peak Point, we believe exceptional customer service starts with genuine human connection. We work with a range of leading brands, helping them build positive relationships with their customers through outstanding communication and support.

As part of our continued growth, we are looking for a Customer Service Assistant who enjoys working with people, has a positive attitude, and is eager to develop valuable professional skills.

Whether you are starting your career, changing direction, or looking for an opportunity to build confidence in a customer-focused environment, this could be the perfect next step for you.

The Role

As a Customer Service Assistant, you will be one of the first points of contact for customers, helping to create positive experiences through friendly and professional interactions. You will learn how to understand customer needs, provide accurate information, and deliver solutions that leave a lasting impression.

This role offers practical experience in customer service, communication, teamwork, and professional development. It is ideal for someone who enjoys engaging with people and wants to build transferable skills for long-term career growth.

Key Responsibilities

• Engage with customers in a friendly, professional, and approachable manner.
• Answer questions and provide accurate information about products and services.
• Build positive relationships through excellent communication and active listening.
• Resolve customer enquiries efficiently while maintaining a high standard of service.
• Support customer engagement activities and promotional campaigns when required.
• Work closely with colleagues to ensure a positive experience for every customer.
• Maintain accurate records and follow company procedures.
• Represent Peak Point and our partner brands with enthusiasm and professionalism.

What We Are Looking For

• A positive attitude and genuine enthusiasm for working with people.
• Strong communication skills and the confidence to engage with customers.
• A willingness to learn and develop new skills.
• Good organisational skills and attention to detail.
• The ability to work effectively as part of a team.
• A professional and reliable approach to work.
• Previous customer service experience is beneficial but not essential, as full training is provided.

What We Offer

• Full training in customer service, communication, and customer engagement.
• Ongoing mentoring and support from experienced team members.
• A supportive and friendly working environment.
• Opportunities to develop valuable professional and leadership skills.
• Recognition and rewards for strong performance.
• Clear progression opportunities as the business continues to grow.

If you enjoy helping people, building relationships, and developing new skills, we would love to hear from you.

Apply today to join Peak Point as a Customer Service Assistant and begin building a rewarding career in a people-focused environment.

Job Types: Full-time, Permanent

Pay: £28,620.00-£37,775.14 per year

Work Location: In person