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Full job description
About The Role
- This is a 12 month FTC/Secondment
We are recruiting for a Parking Customer Liaison Officer to join our Parking & Mobility Services within the Communities Directorate.
If you are passionate about delivering excellent customer-focused parking services, supporting residents with accessible parking solutions, and driving service improvement, committed to achieving positive outcomes, and bring relevant experience in parking, local government, or customer liaison work, we would love to hear from you.
In this role, you will:
- Manage and respond to customer enquiries, complaints, Freedom of Information requests, and Member enquiries, ensuring timely and high-quality responses.
- Oversee the administration and delivery of personalised disabled parking bays, including site visits, stakeholder engagement, and maintaining accurate records.
- Investigate complex and sensitive cases, including misuse of Blue Badges, and support multi-service responses involving senior officers, Members, and external partners.
- Work collaboratively with internal teams, external agencies, and the community to deliver effective parking and mobility solutions and support service improvements.
About You
We are looking for someone who can demonstrate:
- A good general education or relevant qualification, or at least 3 years’ experience in a related field such as parking, mobility services, or local government
- Experience managing customer enquiries, complaints, or casework, and working effectively with the public and stakeholders
- Strong knowledge of parking and mobility legislation, policy, and local government processes, along with the ability to analyse and present information clearly
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community.
Our Benefits
- Competitive salary (Grade H)
- Local Government Pension Scheme membership.
- Generous annual leave plus bank holidays and 3 additional days at Christmas.
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
- We reserve the right to close this vacancy early if we receive sufficient applications for the role. To avoid disappointment please submit your application as soon as possible.
About Tower Hamlets
Tower Hamlets is a truly unique borough at the heart of London – a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people’s lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.
Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace – it’s a hub for collaboration, innovation and community, designed to bring out the best in our people.
As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values – Together, Open, Willing, Excellent and Respect – we are building a positive, inclusive culture where colleagues can thrive.
At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London’s most important and vibrant places. If you’re looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.