Revenue & Support Specialist – Birmingham job at Birmingham Full Time NEW

Working out of Birmingham we are looking for someone who is passionate about delivering excellent customer service across our network, either on board our fleet of trains or at the station.

The salary is £37,444pa based on a 35hour week. Close date for applications is Friday 05th June 2026.

If you are successful in your application, this role will offer challenge and variety, and no two days will be the same. You will be working both on board and at barriers. On the trains you will be working alongside the Train Manager/Senior Conductor with on board travel enquiries, ticket checking and selling, undertaking travel irregularity reports and MG11s, as well as offering support to your other on board colleagues. At barriers you will work alongside other Revenue & Support Specialists as well as other train operating companies and the BTP.

Working a variety of shift patterns from early morning to late at night, over 7 days a week – flexibility is essential to this role, there may also be a requirement to stay overnight at various locations if supporting at events across our network. Average hours are 35 per week.

You will face many different challenges while working on board the trains or at the stations, which will require you to possess an outgoing, confident personality as well as outstanding customer service skills, an eye for detail and the drive to work hard.

As a customer focused role, the focus is to provide a professional service and ensure all our customers receive a fantastic experience every time they travel with us.

To be successful in this role you must clearly demonstrate with a covering letter and CV the following skills and experience:

• A proven track record of customer service experience
• Ability to work various shifts
• Excellent communication skills, both verbal and written
• IT Literate with knowledge of Microsoft Office
• Ability to write comprehensive and accurate reports fit for presentation as evidence in court
• An ability to follow rules and regulations in the workplace
• Teamwork
• Able to think on your feet to deal with different situations
• An ability to defuse potential conflict situations

To apply for this role, please submit your current CV & covering letter by the close date of Friday 05th June 2026.

Please note, successful applicants will be required to attend a pre-employment medical and have a DBS check carried out.

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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