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Full job description
Description
We are recruiting for Senior Conductor Managers! Multiple locations across Watford, Bletchley, Coventry, Wolverhampton and Crewe, with flexible start dates from June to October.
You will ensure operational safety, contribute to improving train performance and to achieve revenue and customer satisfaction targets.
The role involves leading and supporting Senior Conductors through coaching, performance reviews, and ongoing development, while ensuring effective communication of company objectives and performance targets. Key duties include managing resources, attendance, welfare, and compliance with safety standards, as well as investigating incidents and implementing preventative measures. The position also supports customer satisfaction, revenue protection, and cash handling processes, alongside maintaining audit regimes. Additional responsibilities include assisting with recruitment and training, contributing to projects such as new train introductions, and fulfilling on-call duties. Collaboration with other departments and engagement initiatives is essential to ensure operational efficiency and team success
Key Responsibilities
- Provide leadership and support to Senior Conductors, including coaching and performance reviews.
- Monitor development, manage attendance and welfare, and ensure compliance with company policies.
- Communicate key objectives through team briefings and engagement initiatives.
- Investigate delays and incidents, implement preventative measures, and maintain safety standards.
- Support customer satisfaction, revenue protection, and cash handling compliance.
- Assist with recruitment, training, and contribute to projects such as new train introductions.
- Fulfil on-call responsibilities and collaborate with other departments for operational efficiency.
Skills, Knowledge & Expertise
Knowledge
- Thorough knowledge of rules and regulations relating to the working of trains
- Knowledge of Conductor terms and conditions
- Knowledge of LNWMR operations and geography
- Knowledge of safety and quality standards
- Knowledge of Ticketing and Retail Systems
Skills
- Excellent Team Leader with the ability to motivate and coach team members
- Good communication skills (including written and oral)
- Self motivated and able to work on own initiative
- Ability to interpret data and technical information and explain what it means to others
- Confident when dealing with difficult situations. Shows a high level of personal resilience.
- Customer focused approach to problem solving
- Computer literate
Experience
- Experience of managing others
- Previous experience of working in a rail operational and customer service environment
- Able to cover on call commitments and competent to act as TOLO at the site of incidents if required
Job Benefits
- A salary of £57,018
- Defined Benefit pension – one of the best in the UK
- Free travel on all our trains and 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities
About WM Trains
London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.
West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.
On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.
We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.