Virtual Clinic Co-ordinator job at Scotland Full Time NEW

Back to Basics Physio – Part Time Remote/Hybrid

Back to Basics Physio is a growing private physiotherapy clinic based in Glasgow, specialising in neurological rehabilitation, older adults, home visits, Pilates and musculoskeletal physiotherapy.

We are looking for a friendly, organised and proactive administrator to support the day-to-day running of the clinic remotely. This role would suit someone with previous experience in healthcare administration, medical reception, dental/therapy practice admin or customer service.

This is not a traditional reception role — we are looking for someone who can help improve patient experience, manage bookings efficiently and reduce administrative pressure within a busy clinic.

Main Responsibilities

• Answering incoming calls and responding to enquiries professionally and warmly
• Booking and managing appointments using our online diary system (Cliniko)
• Diary coordination for clinic appointments, home visits and Pilates classes
• Handling appointment changes, cancellations and follow-up communication
• Managing patient enquiries via phone, email and WhatsApp
• Assisting with invoicing and monitoring outstanding payments
• Liaising with physiotherapists regarding availability and scheduling
• Helping maintain smooth day-to-day clinic operations remotely
• Supporting with occasional admin tasks such as reports, forms and patient communication

We Are Looking For Someone Who Is:

• Friendly, calm and confident speaking with patients
• Highly organised with excellent attention to detail
• Comfortable working independently and using initiative
• Reliable and trustworthy
• Confident using computers and online systems
• Able to manage multiple conversations/tasks at once
• Professional but approachable in communication style

Desirable Experience

• Previous experience in healthcare, physiotherapy, dental, GP or private clinic administration
• Experience with diary management or appointment systems
• Familiarity with remote working and flexible scheduling
• Experience with invoicing or payment tracking

Hours & Flexibility

We are flexible regarding hours initially and expect the role to grow over time.

The position may suit:

• someone looking for flexible part-time remote work
• a self-employed administrator charging hourly for time used
• or employed part-time hours depending on the right candidate

Initially, support is likely to involve covering incoming calls, diary management and admin support across the week, with hours adjusted based on clinic demand.

Pay

£14–£16 per hour depending on experience.

Pay: £14.00-£16.00 per hour

Work Location: Remote