£27,000K to £28,000K plus bonus & benefits

Remote

Join the UK’s premier parcel delivery company

At Evri, we’re on a mission to deliver more — for our customers, our clients, and our people. As part of our SME Sales function, this newly created role is a fantastic opportunity to shape how we onboard new clients and improve the customer journey from day one.

What You’ll Do

As an SME Sales Assistant, you’ll play a key role in ensuring new clients are onboarded quickly and efficiently so they can start trading without delay. Working closely with Sales, Business Accounts, and external partners, you’ll help remove onboarding barriers, improve processes, and ensure clients have a smooth start with Evri.

Key Responsibilities:

• Ensure clients transition onto Evri systems quickly and efficiently
• Apply pricing structures and credit terms to Business Accounts
• Liaise with third-party providers (e.g. P2G) to ensure correct traffic and setup
• Identify and resolve onboarding delays, feeding insights back into the business
• Manage client setup processes including Client IDs and system access across internal teams
• Confirm start dates and ensure first collections are completed as planned
• Align sales pipeline stages with onboarding progress
• Produce reports on pipeline, trading performance, and volume forecasting
• Proactively identify opportunities to improve onboarding and add commercial value

What We’re Looking For

• Experience in a sales support or sales administration role
• At least 1 year of commercial experience within a similar industry
• Understanding of the eCommerce and SME marketplace
• Strong communication skills (written and verbal)
• Excellent knowledge of Microsoft Office and IT systems
• Highly organised, proactive, and driven to succeed
• Strong problem-solving and stakeholder management skills
• Customer-focused with the confidence to challenge and influence stakeholders

What We Can Offer You

We’re proud to offer a workplace where everyone can thrive:

• 33 days annual leave (including Bank Holidays)
• Bonus opportunities (role dependent)
• Career progression and development opportunities
• Flexible benefits including shopping vouchers, insurance and healthcare
• Free digital GP and Employee Assistance Programme
• Discounts on sending parcels and retailer perks

We Are Evri — Where Everyone Is Welcome

At Evri, we’re committed to building an inclusive workplace where everyone feels valued and empowered. We believe diversity drives innovation, and we want our teams to reflect the communities we serve.

About Us

Evri Premium combines Evri and DHL eCommerce UK, creating a market-leading delivery network with enhanced services and global reach. With over 30,000 people and more than 1 billion parcels delivered each year, we’re shaping the future of delivery in the UK.

We’re excited for the future — let’s deliver it together.

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.