Receptionist job at Covent Garden Full Time NEW

Role Purpose

We are seeking an engaging, polished and service-driven Receptionist to deliver an exceptional workplace experience within a prestigious corporate environment in Covent Garden.

This role is ideal for someone who thrives in a client-facing position, enjoys building relationships, and takes genuine pride in creating memorable experiences for occupiers and visitors alike. You will be the face of the building, setting the tone from the moment guests arrive and ensuring the reception experience is seamless, professional and welcoming at all times.

The successful candidate will be proactive, personable and highly organised, with a natural ability to anticipate needs, solve problems and engage confidently with people at all levels.

We are looking for someone who:

• Has a passion for delivering exceptional customer and guest experiences
• Takes ownership of the front-of-house experience for occupiers, visitors and clients
• Is proactive, resourceful and solutions-focused
• Enjoys building relationships and engaging with people
• Has excellent communication and interpersonal skills
• Presents themselves professionally with strong attention to detail
• Is confident using technology and Microsoft systems
• Can remain calm, approachable and professional in a busy environment
• Has an interest in the local Covent Garden area, including restaurants, retail, arts, entertainment and transport links
• Brings positive energy, initiative and a hospitality-led mindset to the workplace

Key Responsibilities

As Receptionist, you will play a key role in managing the day-to-day welcome experience within a stunning and professional workplace environment.

Your responsibilities will include:

• Delivering a first-class guest experience to all visitors, occupiers and clients
• Acting as a professional and personable ambassador for the building, both in person and via phone/email communication
• Managing visitor arrivals, registrations and onward directions to occupier floors
• Greeting and escorting visitors to lifts to ensure a seamless arrival experience
• Maintaining exceptional presentation standards across all reception and client-facing areas
• Taking ownership of issues and ensuring they are resolved promptly and professionally
• Building strong relationships with occupiers through regular interaction and engagement
• Supporting and promoting the SmartSpaces Building App, ensuring occupiers are confident using the platform for bookings and visitor management
• Managing occupier access requests and app-related queries, liaising with SmartSpaces where required
• Creating engaging communications and content relating to building updates, local events and occupier engagement initiatives
• Organising events, activations and pop-ups within the reception space to foster community and enhance the workplace experience
• Providing ad-hoc support to Security and Maintenance teams, including logging tickets and coordinating contractor access
• Contributing ideas and initiatives to continuously enhance service delivery and occupier satisfaction

Pay: £33,949.00 per year

Work Location: In person