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Full job description
About us
**Overview:**
Chestnuts Residential Homes, a smaller family-run residential care home for the elderly, is seeking a dedicated Receptionist / Administrator to join our team. As the first point of contact for our facility, the role plays a crucial part in providing exceptional customer service and administrative support.
**Duties:**
– Greet visitors and direct them to the appropriate person or department.
– Answer and forward incoming calls in a professional manner.
– Perform clerical duties, including but not limited to photocopying, scanning, and filing.
– Maintain a tidy and welcoming reception area.
– Assist with administrative tasks such as data entry and record keeping.
– Utilize computerised systems such as Nourish and Microsoft Office for daily operations.
– Handle enquiries from residents, families, and staff with empathy and professionalism.
– Support the team with various office tasks as needed.
– Book appointments and manage team diaries
**Requirements:**
– Proven experience in an administrative or receptionist role.
– Proficiency in basic office procedures and equipment.
– Excellent phone etiquette and communication skills.
– Strong organisational skills with the ability to prioritise tasks efficiently.
– Familiarity with computerised systems for data entry and information management.
– Typing speed and accuracy are essential.
– Care experience is a plus.
Join our team at Chestnuts Residential Homes and contribute to creating a warm and inviting atmosphere for our residents and visitors. If you have a passion for providing exceptional customer service and are skilled in office administration, we would love to hear from you.
Job Types: Full-time, Part-time
Pay: £12.70-£13.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person