General Practice Receptionist and Concierge
About Courtyard Health Clinic
Courtyard Health Clinic is an independent private GP practice founded by Dr Victoria McBride in 2025, based at Eskmills in Musselburgh.
We provide a different kind of primary care experience built around longer appointments, continuity with the same doctor, proactive healthcare, and exceptional patient experience.
Our Enhanced+ membership model offers patients and families access to unhurried, relationship-based healthcare in a calm, professional, and highly personalised environment.
We are a growing business at an exciting stage of development. This is a genuine opportunity to join an ambitious founding team and play a central role in shaping how a modern private healthcare clinic grows.
The Role
We are looking for an experienced, polished, and highly personable Receptionist and Concierge to join our growing team.
This is not a traditional receptionist role.
This position sits at the heart of the patient experience within the clinic. You will be one of the first points of contact for patients, members, and prospective patients of Courtyard Health Clinic and will play a vital role in creating a calm, welcoming, and highly professional environment for everyone who enters the practice.
You will greet patients, manage enquiries, support membership onboarding, handle administration, and help ensure every interaction reflects the high standards and values of Courtyard Health Clinic.
The right person will understand that exceptional private healthcare is about far more than efficiency. It is about warmth, discretion, attention to detail, professionalism, and making people feel genuinely cared for.
This role would suit someone with previous experience in a premium customer service environment where presentation, communication, confidentiality, and emotional intelligence are essential.
Examples may include:
You will work closely with our Practice Manager whilst also having direct exposure to the founders and wider business operations.
As a small and growing company, the right person will enjoy being adaptable, proactive, and involved in helping shape processes as the clinic evolves.
Key Responsibilities
Essential Requirements
Desirable Experience
What We Offer
Location
Courtyard Health Clinic, Eskmills, Musselburgh
Job Type
Part-time to full-time
Schedule
Clinic is open Monday-Friday 9am-5pm
Experience
Minimum 2 years’ experience within a premium customer-facing environment preferred
Pay: £27,000.00-£29,000.00 per year
Benefits:
Experience:
Language:
Work Location: In person
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