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Full job description
Platform Operations Lead (Systems, Workflows & Automation)
Ironsail Pharma · Remote (Offshore Contractor)
Please Note
This is a remote, offshore contractor role with a U.S.-based company. We are only considering candidates located outside the United States who can reliably work overlapping hours with our U.S. Eastern Time team.
All applicants must be fluent in English (written and spoken), and resumes must be submitted in English to be considered.
About the Role
We’re hiring a Platform Operations Lead to take full ownership of how our platform actually runs day-to-day.
This is a hands-on operator role, not a coordination or strategy position.
You will own end-to-end platform execution across onboarding, billing, workflows, integrations, and issue resolution as we transition from ImpetusRx → ImpetusOne.
Our environment is complex, non-standard, and evolving. We are not looking for someone to build from scratch — we need someone who can step into a live system, stabilize it, fix what’s broken, and make it scale.
What You’ll Own
- End-to-end platform operations performance (real outcomes, not just processes)
- Execution across onboarding, billing, reporting, and partner workflows
- Ensuring workflows are fully implemented, tested, and actually working
- Issue resolution across product, engineering, and support
- Managing non-standard workflows across multiple partners
- Identifying breakdowns and driving them to full resolution
- Bringing structure, accountability, and visibility into messy systems
- Driving automation and reducing manual work (AI-first mindset)
What We’re Looking For
- 7+ years owning platform or tech-enabled operations end-to-end
- Experience running operations powered by software systems (not manual/service-only ops)
- Proven track record of fixing broken workflows and stabilizing operations
- Experience with integrations, APIs, workflows, and multi-system environments
- Strong execution mindset — you solve problems, not escalate them
- Comfortable working directly with engineering, product, and ops teams
- Experience in messy, high-complexity environments (marketplaces, SaaS ops, healthtech, fintech, etc.)
Bonus: Healthtech / pharmacy / regulated environment experience
What Success Looks Like
- Workflows are reliable, tested, and consistent
- Issues are fully resolved and validated (not just marked complete)
- Manual work is reduced through automation
- Platform operations become predictable, scalable, and transparent
Who This Role Is For
- You’ve owned platform operations, not just supported them
- You’ve worked in real-world systems with edge cases and complexity
- You’re comfortable diving into broken processes and fixing them
- You prefer execution and outcomes over meetings and documentation
- You think in systems, workflows, and automation
Who This Role Is NOT For
- Project / program managers without operational ownership
- Strategy or consulting profiles
- Pure product managers
- Engineers looking to primarily build systems
- Candidates who need structured, well-defined environments
Compensation
- $80,000 – $120,000 USD (based on experience and location)
- Performance-based bonus
- Independent contractor engagement
Job Type: Contract
Pay: £62,000.00-£94,000.00 per year
Application Question(s):
- ave you directly owned and managed operations for a software platform (e.g., SaaS, marketplace, or tech-enabled system), where workflows were executed through systems rather than manual processes?
- In your previous roles, were you personally responsible for ensuring workflows were implemented, tested, and functioning correctly (not just coordinating teams)?
- Have you managed operations across multiple systems, teams, or external partners where workflows varied (e.g., different onboarding processes, billing flows, or integrations)?
- List the systems you have directly worked with (e.g., APIs, billing systems, CRM, automation tools).
- Are you comfortable working in an AI-first environment and using AI tools as a core part of your daily workflow?
Work Location: Remote