Operations & Compliance Administrator job at West Drayton Full Time NEW

£25,000 – £35,000 | Permanent Role | Career Development Opportunities | Supportive Team Environment

Help Keep a Growing Business Running Smoothly

Are you highly organised, detail-focused, and confident managing multiple priorities at once?

We’re looking for an Operations & Compliance Coordinator to join our growing Dyno Plumbing team. This is a varied and rewarding role where you’ll play a key part in supporting our day-to-day operations, customer service activities, compliance requirements, and health & safety processes.

If you enjoy problem-solving, working with people, and making sure everything runs efficiently behind the scenes, we’d love to hear from you.

What we offer

· Competitive salary of £25,000 – £35,000 depending on experience

· Company pension scheme

· Ongoing training and development opportunities

· Exposure to both operational and compliance functions

· A varied role with opportunities to broaden your skills

· Support from an experienced management team

· Long-term career progression opportunities within a growing business

What You’ll Be Doing

This is a varied role combining office administration, customer service, health & safety compliance, and operational support. You will be responsible for ensuring our business runs smoothly while maintaining compliance with industry standards and client requirements. The role is primarily office-based, with occasional travel to sites (approximately twice per month) to carry out audits and inspections.

Operations & Customer Support

· Managing customer enquiries via phone and email

· Scheduling appointments and coordinating engineers’ workloads

· Maintaining accurate customer and job records

· Preparing reports, documentation, and correspondence

· Supporting the wider management team with administrative tasks

Compliance & Health & Safety

· Preparing and maintaining RAMS (Risk Assessments and Method Statements)

· Ensuring compliance documentation remains accurate and up to date

· Managing training, certification, and compliance records

· Supporting accident, incident, and near-miss reporting processes

· Assisting with client, industry, and regulatory compliance requirements

Audits & Quality Assurance

· Conducting site audits and inspections (approximately twice per month)

· Completing audit reports and monitoring corrective actions

· Working closely with engineers and management to maintain compliance standards

· Supporting continuous improvement and quality initiatives across the business

What We’re Looking For

Essential

· Previous experience in an administration, operations, compliance, or coordination role

· Strong organisational, communication, and time management skills

· Excellent attention to detail and the ability to manage multiple priorities

· Good working knowledge of Microsoft Office

· Full UK Driving Licence

Desirable

· Experience within plumbing, construction, engineering, facilities management, or a similar sector

· Experience preparing or managing RAMS

· Knowledge of health & safety legislation and compliance requirements

· Experience carrying out audits or inspections

· IOSH, NEBOSH, or similar health & safety qualification

If you’re looking for a role where you can take ownership, develop your skills, and play an important part in a successful team, we’d love to hear from you.

Pay: £25,000.00-£35,000.00 per year

Work Location: In person