Receptionist – 4* Hotel job at Burnley Full Time

Position: Hotel Receptionist

Location: Crow Wood Hotel, Burnley, BB12 0RT

Hours: 40 per week. Full time

Crow Wood Hotel & Spa Resort is one of Lancashire’s luxury hotel destinations, offering elegant accommodation, exceptional dining, award winning spa facilities, and unforgettable experiences. Our stunning property features 86 bedrooms, 3 restaurants, a Leisure Centre, an award-winning spa, and event spaces designed for every occasion.

We are looking for an hotel receptionist, preferably with experience of working in a 4-star hotel, to provide a friendly, efficient and welcoming service to our guests.

The successful applicant will have excellent communication skills (face to face, email and telephone), will be able to work to a very high standard with excellent attention to detail and will take pride in their work.

The role is shift work with a mixture of early (6.45am starts) and late (11.15pm finish), including weekends on a rota system.

Applicants must be able to demonstrate that they are a team player and willing to multi task to help out in other departments where necessary.

Key Responsibilities:

• Greet guests upon arrival with a warm and welcoming demeanor
• Handle the check-in and check-out processes efficiently
• Manage room reservations via phone, email, and booking platforms
• Answer and direct incoming calls, transferring guests to other departments when needed.
• Respond to guest inquiries and resolve any issues promptly
• Provide information about hotel services, amenities, and local attractions
• Maintain accurate records of bookings and payments
• Ensure the reception area is clean, organised, and presentable
• Collaborate with housekeeping, maintenance, and other departments as needed
• Follow all company policies, procedures, and safety standards.

About you:

• Previous experience in a customer service facing role preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Attention to detail
• Ability to multitask and work in a fast-paced environment
• Flexible with shifts, including working weekends and public holidays
• A team player who can build positive working relationships across departments.
• Enthusiastic, professional, and committed to maintaining high service standards at all times.

What we offer:

• Company uniform
• On site gym / lesiure membership after 6 months service
• Company Pension
• Discount on site
• A supportive working environment

Job Types: Full-time, Permanent contract.

For more information please contact Shannon Foreman on [email protected]

Pay: £27,954.66 per year

Benefits:

• Canteen
• Employee discount
• Free fitness classes
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Sick pay

Work Location: In person