On Train Delivery Manager job at Leeds Full Time NEW

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we’re looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we’ve been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They’re the values that make us LNER.

Are you on board?

So, what exactly does an On Train Delivery Manager do?

We’re glad you asked!

Reporting to the On Train Experience Manager, our On Train Delivery Managers are responsible for ensuring that the on-board teams, which includes our Train Managers, Customer Experience Leaders, Chefs and Hosts are present for duty as expected, ready to deliver an amazing experience on train for our customers – covering our full service timetable from first to last train on a rostered basis.

As an On Train Delivery Manager you will be mainly depot based, managing and leading a large team of on-train crew to provide the best possible experience for our customers throughout their journey. On a day to day basis you’ll ensure that services are fully crewed, making contingency arrangements to cover services where necessary. In addition to this you’ll support the engagement, motivation and capability of your team by using LNER processes and initiatives. As an On Train Delivery Manager you’ll work in collaboration with our Customer Experience Engagement Managers and On-Train Skills and Competency Managers to create effective teams through coaching and development and ensuring that safety and performance targets are being met.

What does it take to become an On Train Delivery Manager?

To make it as an On Train Delivery Manager you’ll need:

• Experience of leading large teams, of 50 plus, in a fast-paced environment
• An understanding of employment law and the ability to manage within company people processes and policies.
• Proactively identify priorities and plan own workload accordingly
• Be able to demonstrate coaching capabilities that develop team competence and professionalism
• Proactively build relationships to support continuous business improvement
• Develop a collaborative approach to drive a holistic customer experience and promote effective and constructive challenge to drive customer improvements
• Have an understanding of the importance of commercial and financial acumen
• The ability to interpret data to drive informed action plans and programs to deliver results
• The ability to evidence achievements of success from initiating and managing cultural change
• Be flexible and resilient with change and business pressures with the ability to work in a high volume, fast paced environment with constantly changing priorities
• Maintain a secondary competence role for the purpose of contingency planning

What you’ll get:

• Free travel on LNER plus 75% off other companies’ tickets (for you and your dependents)
• Discounted international train tickets (after one year’s service)
• 50% discount on LNER tickets for friends and family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health and wellbeing schemes and discounts
• A host of training opportunities to help further your career
• Rewards and awards to recognise when you shine

Disclosure and Barring Service (DBS) Check

If you’re successful in your application and are new to the business, we’ll undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there’s evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We’re a safety conscious business, so for all roles you’ll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you’ll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we’ll finalise any last details and look forward to you joining our team.

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference. By always doing what’s right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We’re committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey and ensures that when you’re at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We’re passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We’re focused on creating a learning culture to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health and wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!

Start your journey here.