Office Administrator and Customer Experience Coordinator job at Manchester Full Time

Job Summary
We are seeking a highly organised and proactive individual to support the smooth running of our office while delivering a consistently positive customer experience. This role combines day-to-day adminstrative responsibilities with customer communication, requiring someone who can confidently answer the phone, handle enquiries professionally, and manage multiple communication channels with ease.

A key part of the role includes processing customer orders and returns, ensuring all information is handled accurately and efficiently. You will be responsible for managing return requests, coordinating the process and keeping customers updated to ensure a smooth and supportive experience.

The successful candidate will play a key role in maintaining accurate order processing, supporting internal colleagues, and ensuring customers receive timely, clear and helpful responses at every touchpoint. Strong attention to detail, excellent communication skills, and the ability to prioritise effectively in a fast-paced environment are essential. This position is ideal for someone with experience in adminstration, customer service or office coordination who thrives in a growing business and enjoys being a reliable, organised point of contact for both customers and colleagues.

Duties

• Confidently answer incoming phone calls, providing professional, friendly, and helpful support to customers and partners.
• Manage customer enquiries across phone, email and social media, ensuring timely and accurate responses.
• Process customer orders and returns, maintaining accuracy in all data entry and documentation.
• Coordinate and track return requests, communicating updates to customers and liaising with internal teams to ensure smooth resolution.
• Maintain CRM and order management systems, updating customer information, order statuses and communication logs.
• Provide general office administration, including filing, organisation documents, managing supplies, and supporting day-to-day office operations.
• Support internal teams by preparing information sharing, customer updates, and assisting with operational tasks.
• Prioritise and manage multiple tasks in a fast-paced environment, ensuring deadlines and service standards are consistently met.
• Ensure accuracy and attention to detail in all adminstrative and customer-related tasks.
• Uphold professionalism and brand standards in every customer interaction, contributing to a positive overall experience.

Experience

• 3+ years experience in a similar administrative, customer service, or office coordination role within a fast-paced environment.
• Demonstrated ability to communicate cleary and professionally in written and spoken English, ensuring accuracy and clarity across all customer and internal interactions.
• Previous experience working with shipping and courier services, including FedEx and Royal Mail.
• Hands-on experience using Shopify, including order management, customer account updates, and basic store administration.
• Working knowledge of Xero, with experience supporting invoicing, account updates, or general finance-related admin tasks.
• Proven background handling customer enquiries via phone, email and social media with professionalism and accuracy.
• Experience processing orders, returns, and customer account updates with strong attention to detail.
• Ability to work independently, taking ownership of tasks and managing workload with minimal supervision.
• Comfortable working in a growing or small business environment where multitasking and adaptability are essential.

This role is ideal for proactive individuals who thrive in dynamic environments and are committed to delivering exceptional customer service. Candidates should possess a professional demeanour and be capable of managing multiple responsibilities efficiently.

Job Type: Temp to perm
Contract length: 6 months

Pay: £26,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• On-site parking

Application question(s):

• Do you have experience working with Shopify, Xero, Royal Mail and FedEx ?

Experience:

• Customer relationship management: 3 years (required)

Work Location: In person