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Full job description
About The Role
An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) and support our academies and partners in Portsmouth.
You will provide high-quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels.
Key Responsibilities:
- Act as the first point of contact for IT support onsite
- Troubleshoot and resolve issues affecting client devices
- Log and manage helpdesk tasks with detailed records of actions taken
- Support users with device setup, configuration and training
- Perform basic maintenance and safely install or relocate IT equipment
- Engage professionally with staff, students and stakeholders
What we are looking for:
- Strong customer service skills with a solution focused approach to your work
- Possess excellent customer service and communication skills, both verbal and written
- To be pro-active, work independently and as part of a team
- Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload
- Adopt a systematic approach towards identifying and solving problems
- Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals
- A commitment to safeguarding and promoting the welfare of children and young people
For full breakdown of the roles and responsibilities, please view the attached Job Description and person specification.
About Us
Thinking Technology oversee the maintenance and operation of IT services for all academies within the Trust, providing services including:
- End-user support for software and hardware issues through a dedicated helpdesk service and skilled technicians
- Development of the TSAT Digital Learning Strategy
- Maintenance and operation of core IT services e.g. email, broadband, networks and servers
- Advice and support on the development of capital building projects
- Bulk purchase of IT software and equipment
- Website hosting and development
The Thinking Schools Academy Trust
The Thinking Schools Academy Trust is a family of schools across the South West, South, South East and East of England, consisting of early years, primary, secondary and specialist provision.
We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. That’s why we invest in our people, so that our staff are best supported to positively impact our pupils.
Learn more about our Vision and Values here
What our Trust will offer you:
Career Development: We’re committed to your growth and offer fantastic opportunities for career advancement. From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions.
Health and Wellbeing Support: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes.
Employee Recognition: Refer a Friend and TSTARS Staff Recognition Programme.
TSAT Benefits Portal: A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and Discounted Gym Membership.
Blue Light Card: Offering exclusive discounts and savings at thousands of retailers, restaurants, and attractions.
Next Steps:
If you are interested in working in our school, benefitting from a supportive network of staff across our Trust we would encourage you to apply.
Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found.
Visits to our schools are encouraged. To arrange a visit please contact the Recruitment Team ([email protected])
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questions regarding this process, please email [email protected]