IT Support Technician job at Hinckley Full Time

Provide technical assistance and support related to computer systems, hardware, and software. Your primary duties include responding to queries, using best practices to deliver secure and robust technical solutions. Contribute to a planned IT road map that uses solely cloud services.

Key Responsibilities:

• Provide timely and effective technical support to end-users through phone, email, chat, or in-person interactions.
• Experience in MS Intune. Creating configuration profiles, deploying software and troubleshooting. Ideally with Win11, macOS, Android and iOS. Creation of IntuneWin packages.
• Demonstratable experience working in Entra ID, managing security, Enterprise Applications, Conditional Access and general administration.
• Creating, using and understanding PowerShell scripting, for example to answer complex SharePoint permission queries.
• Managing M365 modern workplace systems and associated systems. Teams Calling, Exclaimer, SharePoint.
• Networking experience. HP Aruba switches, Ubiquiti wireless, Sophos XGS firewalls. Understand VLANS, routing and complex networking.
• Creating planned changes with detailed implementation plans, testing plans and roll back / reversion planning.
• Working with ITSM tools such as Atlassian Jira.
• Experience deploying wireless infrastructure. In particular strong authentication and security.
• Working in a multi-site environment.
• Working in an environment that has implemented robust ITSM standards and an awareness of ISO27001 standards and Cyber Essentials.

How You’ll Work

You’ll be hands-on, collaborative and process driven, balancing multiple priorities while keeping registers and communication clear and to spec. You’ll work quickly and calmly under deadlines set by the Global IT Manager, and maintain extreme attention to detail.

• Who Holovis Is

Holovis designs and delivers world-class, guest-facing systems for the themed entertainment industry. We work at the intersection of engineering, technology and story, building complex solutions that must perform 365 days a year for thousands of guests per hour, in real world conditions.

We’re a team of engineers, technologists and delivery professionals who take pride in building systems that work reliably because we put testing and preparedness first and we work collaboratively with partners and clients to do it well.

Some of our clients include Netflix, Disney, Universal Studios and Miral.

Job Types: Full-time, Permanent

Pay: From £35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Health & wellbeing programme
• On-site parking
• Referral programme

Work Location: In person