Housing Benefits Assessor job at North West London Full Time

We are currently recruiting for an experienced Housing Benefits Officer to join a council based in North West London on a hybrid working basis.
This is an excellent opportunity for a candidate with strong knowledge of Housing Benefits and Council Tax Reduction legislation to join a busy revenues and benefits team within a Local Authority environment.

Key Responsibilities

• Assess and process Housing Benefit and Council Tax Reduction claims accurately and efficiently
• Manage new claims, changes in circumstances, overpayments, and appeals
• Ensure all assessments are completed in line with current legislation and council policies
• Handle customer enquiries and provide advice on benefit entitlement
• Maintain accurate case records and update systems accordingly
• Liaise with internal departments and external agencies where required
• Support the team in achieving performance targets and service standards

Requirements

• Previous experience working as a Housing Benefits Officer or Benefits Assessor within a Local Authority
• Strong working knowledge of Housing Benefit and Council Tax Reduction regulations
• Experience using benefits systems within a council environment
• Excellent attention to detail and organisational skills
• Strong communication and customer service abilities

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.