Customer Service Advisor job at Dundee Full Time

Customer Service Advisor – Remote

The rewards

• £13.49 per hour (standard hours)
• £20.23 per hour (overtime)
• Full training provided
• All equipment provided
• Ongoing contract with opportunity for extension and potential to go permanent

Hours

• 37–40 hours per week, Monday to Sunday (2 weekends off per month)
• Weekday shifts between 8am–8pm (8 hour shifts)
• Weekend shifts between 8am–6pm
• Full flexibility required
• Start date: 1st June

The role of Customer Service Advisor:

• Inbound customer service relating to maintenance queries and emergency calls
• Logging customer notes on the systems
• Troubleshooting to understand the problem and providing first level advice
• Taking call-out payments over the telephone where required
• Complaint handling where required
• Taking full ownership of a call, ensuring the customer receives the highest levels of customer service
• Making customers aware of other products available at the end of the call

The ideal Customer Service Advisor:

• Excellent IT skills — able to navigate several systems simultaneously
• Strong customer service skills with empathy and good communication
• Good listening skills
• Confident manner — able to make customers feel at ease and reassure them their problem is being dealt with

This is a fully remote role — you will need wifi and a quiet workspace with a desk and chair set up at home.

Candidates must be prepared to pass both a criminal background check and a financial check.