Customer Service Administrator job at Peterborough Full Time NEW

Overview

Furniture Warehouse is a rapidly expanding furniture retailer with 8 stores across the East Midlands, specialising in high quality, low cost furniture and accessories for every room in the home.
We are seeking a dedicated and detail-oriented Service Administrator to join our team. The ideal candidate will play a crucial role in ensuring smooth operations by providing exceptional customer service and administrative support. This position requires strong communication skills and the ability to analyse information effectively.

Based at our Peterborough Store, where our offices are also based, you will be the essential link between head office, our stores and our customers. You will also enjoy free parking in this City Centre location.

Responsibilities

• Manage incoming customer inquiries via phone and email, ensuring a professional and courteous response at all times.
• Maintain accurate data entry of customer information and service requests into the system.
• Liaise with Transport and Warehouse Teams to provide solutions to issues.
• Communicate effectively with team members to ensure seamless service delivery.
• Handle administrative tasks such as scheduling deliveries and managing records.
• Provide support in resolving customer complaints or issues promptly and efficiently.
• Assist in the development of service procedures to improve overall efficiency.

Requirements

• Proven experience in an administrative role, preferably within a customer service environment.
• Strong communication skills with the ability to engage effectively with customers and colleagues.
• Proficiency in data entry with excellent attention to detail.
• Demonstrated phone etiquette with a professional approach to customer interactions.
• Ability to analyse information quickly and make informed decisions based on customer needs.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.

If you are passionate about delivering exceptional service and possess the skills outlined above, we invite you to apply for this exciting opportunity as a Service Administrator.

Job Type: Full-time

Pay: £35,000 per year

Benefits:

• Company pension
• Employee discount
• Store discount

Schedule:

• 8 hour shift

Work Location: In person

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person