Customer Host job at Brighton and Hove Full Time NEW

About Us: Step into the dazzling world of GLOBALLS, where every game is an electrifying adventure! Our UV Crazy Golf and Games venue is a neon paradise full of fun challenges and unforgettable experiences. Joining our vibrant, enthusiastic team of individuals as a Customer host, you’ll be at the heartbeat of the venue, creating magical moments for guests of all ages.

Job Overview: As a UV Crazy Golf and Games Fun Ambassador, your mission is to ensure every guest has a “GLOBALLS” experience filled with fun, laughter and vibrant memories. Whether you’re welcoming guests at reception, preparing drinks for our fast bar or ensuring the venue shines bright; you’ll bring energy, creativity and exceptional service to every corner of our glowing venue.

Key Responsibilities:

• Be the Ultimate Host: Greet guests with enthusiasm and a friendly attitude, ensuring everyone feels welcome and excited to play.
• Fast Bar Drink Master: Collate and serve a drinks order with speed and style.
• Upsell Extraordinaire: At reception, promote our exciting packages, glow-in-the-dark accessories, and special offers. Your upselling skills will enhance every guest’s visit.
• Proactive Problem Solver: Keep an eye on the course and front of house, ready to assist with any guest needs, from a stuck golf ball to a special drink request.
• Explain the rules, offer tips, and ensure every guest knows where to find the best photo opportunities and hidden surprises on the course.
• Safety and Cleanliness Guru: Maintain a clean and safe environment. Follow all safety protocols, manage spills, and ensure the venue sparkles.
• Follow Policies and Procedures: Always adhere to all company policies and procedures, ensuring compliance and consistency in all actions and decisions.
• Booking and Administration: Handle bookings with precision, manage guest inquiries, and ensure a smooth flow of operations at reception.
• Social Media Star: Be ready to feature in our fun social media content, showcasing the exciting experiences and vibrant atmosphere of our venue.
• Team Player: Collaborate with fellow Fun Ambassadors and management to create a seamless and enjoyable experience for all guests.
• Versatile Role: Be ready to switch between queue management, course checks and customer needs, embracing the variety and excitement each area offers.
• Follow Instructions: Complete tasks as directed by management, ensuring all operations run smoothly and efficiently.

Key attributes:

• Fun and Friendly Personality: You’re outgoing, energetic and love interacting with people of all ages.
• Sales Savvy: Previous experience in retail, hospitality, or sales is a plus. You know how to upsell and enjoy doing it.
• Proactive Attitude: You’re always looking for ways to improve the guest experience and solve problems before they arise.
• Communication Skills: Clear, confident and positive communication is your forte.
• Flexibility: Available to work evenings, weekends and holidays as needed.
• Team Spirit: You work well with others and contribute to a positive team environment.
• Creativity and Flair: A passion for creating fun, memorable experiences, especially when it comes to mixing drinks and engaging with guests.
• Love for Fun: A passion for fun, games and making people happy is essential!
• Social Media Enthusiast: Comfortable being in front of the camera and contributing to our social media presence.

Perks:

• Discounts: Employee discounts on games, snacks, drinks, and merchandise.
• Employee Bonus Scheme: Rewards for excellent work and consistent upsales
• Fun Environment: Work in a lively, colourful, and entertaining venue.
• Growth Opportunities: Potential for advancement within the company as we expand and grow.

Job Type: Part-time

Pay: £10.85-£12.71 per hour

Benefits:

• Company events
• Company pension
• Employee discount

Application question(s):

• Do you have a reliable route home (finishing between 22:30-00:00) ?
• Are you available to work weekends, evenings and school holidays?
• We are dedicated to providing the best customer experience through our team, how would you summarise your personality?

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person