Ticketing Services Assistant job at Edinburgh Full Time NEW

Edinburgh Trams has an exciting opportunity for a Customer & Ticketing Services Assistant to join their team.

Edinburgh Trams is the award winning operator of the city’s tramway with a vision to be an integral part of the future success of Edinburgh and the Lothians by providing world-class, environmentally-friendly and socially-inclusive transport. The addition of new services, industry-leading levels of customer service and a range of dynamic initiatives have all contributed to Edinburgh’s tramway becoming one of the UK’s most successful transport systems.

Delivering ‘Excellence for Edinburgh’ is our mantra. Our values are to be Trusted, Innovative, Passionate and Smart. We believe that if we are true to our values our company can look forward to even greater success and, as importantly, each of us will feel ever more proud, satisfied and happy in our work.

• Did you know that 44% of our current employees have had internal promotion since they started?
• Did you know that we are a diverse employer, employing over 22 different nationalities?

As Customer &Ticketing Service Assistant, you will be the face of Edinburgh’s popular tram network while providing ticketing information to residents and visitors of our vibrant city. You will also get to support some unique events such as Scottish Rugby, Edinburgh Festival Fringe, and the Royal Highland Show.

Your duties will include:

• Checking tickets onboard the tram and around our network.
• Responding to any customer queries by identifying their needs and providing additional assistance when required.
• Providing customer service, revenue protection and crowd control at major events in the city.
• Understanding products and services and ensuring our customers are offered the best ticket deals available.
• Assisting tram drivers in delivering emergency response procedures which involves communicating with our Operation Control Room.

At Edinburgh Trams, safety is always the first thought in everything we do. As keeping our colleagues and customers safe is our number one priority, we have robust procedures in place which are vital for every member of the team to follow. You will be provided full training on how to apply the highest standards of safety in your role.

Experience in Customer Service is highly desirable. However, we want to hear from candidates whose enthusiasm, sense of humour, and willingness to help are exceptional. You do have to be over 18 to apply.

Customer & Ticketing Service Assistants have 33 days annual leave and work 40 hours on a rota of 5 days over 7 days.

How to Apply

Click on Apply by Sunday 21st June 2026

A job description is available and can be requested from [email protected].

Please note this vacancy will close when we have received sufficient number of applicants.

Selection Process:

Stage 1: Applications will be initially screened on their application form and CV.

Stage 2: Competency Based online interview.

The successful candidate will be subject to pre-employment screening.