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Full job description
Donor Services Clinical Support Officer Clinical Support Team
2 Posts
1 x 36 hours per week
1 x 22.2 hours per week
On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.
As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.
About the Organisation:
PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.
We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.
The Post:
This post will be based in the Clinical Support Team, is a national post and will involve a degree of home working. Induction training will take place at one of our designated bases.
The Candidate:
We are recruiting an enthusiastic, motivated, flexible person to undertake this challenging and interesting post providing a frontline advisory service to donors along with the administrative duties associated with the collection of blood and blood products.
You should be customer focussed and have a friendly telephone manner and be willing to work as part of a team.
Candidates must be educated to higher grade level and have excellent key board skills and a good working knowledge of Word, Excel and Access software packages. You must also possess excellent communication skills, have the ability to multitask and be able to work under pressure. Previous relevant healthcare/donor care experience is advantageous.
You must be flexible, and willing to work variable hours if required.
Location and Working Pattern:
The post will be based at either Jack Copland Centre, Edinburgh or Gartnavel General Hospital, Glasgow. Currently hybrid working.
Monday to Friday
1 x 36 hours per week
1 x 22.2 hours per week
It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.
Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion:
Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [email protected]
Further information:
For an informal discussion on the post, please contact Lynne Wynne, Clinical Support Team Manager at [email protected]
Closing date for completed applications is Wednesday 13th May 2026.
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies