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Full job description
About the Role
We are looking for a proactive and technically capable Business Support Assistant / IT Assistant to provide day-to-day Desk Top IT support across the business. This is a varied, hands-on role where you will act as the first point of contact for Desk Top Support queries, supporting our team.
You will play a key role in ensuring the smooth running of desk top operations, maintaining systems, supporting users, and identifying opportunities for process improvement.
Key Responsibilities
- Act as the primary onsite IT support contact for all team members
- Diagnose and resolve hardware, software, and system issues
- Manage IT support tickets, ensuring timely resolution
- Liaise with external IT providers for escalations where required
- Communicate system updates and issues across the firm
Microsoft 365 & User Administration
- Manage accounts, password resets, and user lifecycle
- Support MFA setup and troubleshooting
- Administer Exchange including mailboxes and permissions
- Handle compromised accounts and security concerns
Systems & Access Management
- Manage access to systems, shared drives, and applications
- Support platforms including SharePoint, IRIS, and FileVista
- Troubleshoot access and permissions issues across systems
Device & Hardware Management
- Set up and configure devices for new and existing users
- Maintain accurate device records and ownership logs
- Troubleshoot hardware issues and carry out repairs
- Maintain overall IT equipment standards and replace outdated devices/software
Meeting Room & AV Support
- Ensure meeting room technology is fully operational
- Provide support for meetings and firm-wide events
Document Management & Systems
- Administer the FYI practice/document management system
- Support document control, filing, and client onboarding processes
General IT Operations
- Monitor system performance and track recurring issues
- Maintain system logs and support IT projects
- Act as a bridge between technical systems and non-technical users
About You
We are looking for someone who is:
- IT-literate with strong troubleshooting skills
- Proactive and solutions-focused
- Organised, with the ability to manage multiple tasks
- Confident communicating with both technical and non-technical users
- Keen to learn and improve systems and processes
Previous experience in an IT support or helpdesk role is desirable.
What We Offer
- A varied, hands-on role with exposure to a wide range of systems
- Opportunity to develop technical and automation skills
- Supportive team environment
Pay: From £28,000.00 per year
Work Location: In person