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Full job description
Working Full Time: 37.5 hours per week
Would you like to start an exciting career as an Apprentice in Health Records and Outpatient Reception within the NHS whilst achieving a nationally recognised Apprenticeship Qualification?
Do you want a paid job with great prospects to grow and develop your skills? If the answer is YES then this could be the perfect opportunity for you!
An opportunity has arisen in the Health Records and Outpatient Reception Department for an Apprentice. The post has a comprehensive training programme involving rotating between Health Records and the Outpatient Reception Departments allowing the successful candidate to get excellent training in a variety of administration positions.
The apprenticeship is a work-based training programme where you will be able to develop your skills in subjects such as English and Maths. The successful applicant will also gain an NVQ in Customer Service which is a nationally recognised qualification.
The successful post holder will provide support to an efficient and confidential Clerical Team with duties including digitalizing records, preparing casenotes and working in the Reception areas within the hospital.
A portion of the post holder’s day will include walking to and from different departments within the hospital for such tasks as to obtain and deliver case notes and clinic trolleys etc.
The Trust’s services are provided from three locations:
- The Countess of Chester Hospital: providing 473 general and acute beds.
- Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website – https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.