Part Time Veterinary Receptionist/Administrator job at Havant Full Time NEW

Overview

We are looking for a Veterinary Receptionist / Administrator to join our Havant clinic on a part-time basis, starting as soon as possible.

This is mainly a back-office admin role, with some occasional front-of-house reception duties.

About PassPets

We are an independent, family-run pet travel clinic specialising exclusively in pet travel documentation (we do not provide general or clinical veterinary services). With a friendly, close-knit team across our three branches in Havant, New Malden and Bristol, we pride ourselves on our specialist knowledge, clear guidance, and consistently high standards of customer service.

Responsibilities include:

• Answering phone and email enquiries
• Booking appointments and managing diaries
• Preparing, printing and organising pet travel certificates and other documentation
• Chasing pet owners and vet practices for information
• Supporting vets with administrative tasks
• Occasional reception cover: welcoming pets and their owners, and taking payments
• End of day cleaning duties

Hours and Flexibility

The working pattern is as follows:

• Tuesdays: 9am-7pm
• Wednesdays: 9am-7pm
• Thursdays: 9am-7pm
• Additional cover on Mondays & Fridays required during other colleagues’ annual leave
• Occasional Saturday cover might be required during July/August/December.

Start Date: As soon as possible

About You

We are looking for somebody who is:

• Organised, reliable and detailed-focused
• Friendly and confident on the phone
• A quick learner with good computer skills
• Calm and efficient in a busy environment

Customer service experience is preferred. Full training will be provided.

Job Type: Part-time

Pay: £13.50 per hour

Ability to commute/relocate:

• Havant PO9 1PT: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Why do you think you would be a good fit for this role?
• The working pattern is as follows: Tuesdays (9am–7pm), Wednesdays (9am–7pm), Thursdays (9am–7pm), with occasional additional hours to help cover staff annual leave and sickness. Does this work for you?
• When would you be available to start?

Experience:

• Customer service: 3 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person