Customer Service Advisor job at Winchester Full Time NEW

Role Type: Full-Time (5 days) or Job Share (3 days)

The Mission: Insurance That Doesn’t Suck

Traditional insurance relies on outdated demographics. At Rooster, we think that’s unfair. We’re a young, app-based insurer on a mission to reward good drivers. By using real-time driving behavioural data rather than just your age or postcode, we “cherry-pick” the safest drivers and offer discounts of up to 40%.

We aren’t just an insurance company; we are a tech-driven money-saving tool. If our price isn’t the best, we’ll show the customer the market’s best price anyway. We’re all about transparency, fairness, and constant evolution.

The Role

This is a varied role in a small team. You will be responsible for:

• Customer Support: Handling daily queries via live chat and email. You will provide clear, helpful answers while meeting targets for speed and accuracy.
• Process Improvement: Identifying recurring customer frustrations and suggesting practical, methodical changes to our tools or processes to fix them.
• Coordination: Working with underwriters, claims handlers, and finance partners to ensure the customer’s experience remains straightforward.
• Data & Compliance: Generating quotes, checking documents for accuracy, and investigating potential fraud. You will ensure all work follows FCA guidelines and internal procedures.

Who We Are Looking For

• Organised and Methodical: You have a tidy mind and a structured approach to your work. You enjoy following clear processes and ensuring every detail is correct.
• Process-Driven: You look for the most efficient way to get a task done and appreciate the value of a well-run system.
• Problem Solver: You prefer to find a solution to a challenge yourself rather than waiting for others to step in.
• Clear Communicator: You can take a complicated subject and explain it in plain,simple English.
• Adaptable: You are comfortable working in a growing business where things change frequently.
• Supportive: You enjoy being part of a small team and are happy to help your colleagues when needed.

Requirements

• Skills: Strong written and verbal communication. You should be comfortable learning and using different computer systems at once.
• Efficiency: Willingness to use tools like AI to help manage your daily tasks more effectively.
• Advantageous: Not essential, but experience in online customer support would be ideal.

Benefits

• Flexible Working: A mix of working from our home office in Owslebury and from home.
• Holiday: 21 days holiday (excluding bank holidays).

Job Share: We are open to considering 3-day-a-week job share arrangements or full-time.

Pay: £24,420.00-£26,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking

Work Location: Hybrid remote in Winchester SO21 1JL