Customer Service Agent job at Virkie Full Time

Applications are invited from candidates who naturally care about helping passengers and supporting the delivery of a safe and on-time airline. The opportunity is for a Customer Service Agent at Sumburgh Airport. The operation is delivered seven days a week, and staff work to a roster, including morning, afternoon, and weekend shifts.

Temporary and Permanent positions available.

Responsibilities

• Checking passengers in for flights
• Ensuring security protocols are adhered to
• Answering passenger queries when flights have been cancelled/delayed
• Arranging alternative transport/accommodation as required
• Providing telephone ticketing sales support
• Accepting and processing cargo.
• Supporting the oil and gas operation.

Attitude

We are seeking individuals with a positive, can-do attitude who excel in dynamic, fast-paced environments. In this combined Customer Service Agent role, you’ll deliver outstanding service with a friendly, customer-first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on-time flights. Flexibility and proactivity are essential, as no two days are the same.

Training and Experience

• Previous experience in customer service (preferably in a fast-paced, high-pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided.
• Experience in ramp operations or ground handling is an advantage, though on-the-job training will be given for all duties.
• Basic IT skills are required for check-in, boarding, and other customer service-related tasks.
• Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations.
• Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction.
• Full training will be provided for both all aspects of the role to ensure compliance with safety standards and operations.

At Loganair we strive at all times to be inclusive and welcoming to applicants for every role across our company. We recognise and value diverse talents allowing our people to grow and develop in a fair working environment. Loganair is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief, marital status, disability, gender identity, military veteran status and all their characteristics, attributes or choices as protected by law. All recruitment and hiring decisions are based on applicants skills and experience

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Work authorisation:

• United Kingdom (required)

Work Location: In person