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Full job description
Office Administrator
Location: Office-Based (Letterbreen) | Hours: Monday – Friday, Full-Time | Job Type: Permanent
We’re a growing supplier & Installer of heat recovery and ventilation products, and our back office needs to be as tight as our product range. We’re looking for a switched-on Office Administrator to join the team and keep things running smoothly – from raising invoices and chasing payments to helping coordinate the warehouse and being the first voice our customers hear on the phone.
About Heat Recovery Direct
Heat Recovery Direct supplies and distributes heat recovery ventilation systems and related products to contractors, builders, and developers across the UK. We work closely with the construction and building services sector, and our team prides itself on product knowledge, fast turnaround, and reliable service. We’re based in Fermanagh area and operate from our office and warehouse site Monday to Friday.
Job Overview
This is a hands-on, varied role at the heart of our day-to-day operations. Twelve months from now, the successful candidate will have ownership of our invoicing process, a solid grasp of outstanding payments, a strong working relationship with the team, and a reputation as the person who keeps things organised and nothing slipping through the cracks.
Responsibilities
- Manage front desk duties, including handling mail, couriers, incoming phone calls and visitors
- Utilise Microsoft Office programmes (Word, Excel, Outlook) for document creation and correspondence
- Manage appointments and schedules using Google Workspace tools
- Raise and manage client invoices accurately and on time, using our internal systems.
- Follow up on outstanding payments, maintaining a professional but persistent approach to credit control.
- Support the coordination of the warehouse and office — helping to keep stock records, deliveries, and admin processes organised.
- General office administration including filing, data entry, order processing, and correspondence.
- Work closely with colleagues across the business to ensure jobs and orders are moving efficiently from enquiry through to completion.
What We’re Looking For
Required:
- Previous experience in an administrative, office coordinator, or similar role.
- Confident with invoicing and basic accounts or credit control tasks.
- Strong organisational skills — able to juggle multiple tasks and keep on top of deadlines.
- Good communication skills, both written and verbal, with a professional telephone manner.
- Competent with standard office software (email, spreadsheets, word processing).
Preferred (nice to have):
- Experience in construction, building services, HVAC, or a related trade supply environment.
- Familiarity with products such as heat recovery units, ventilation systems, or similar technical goods.
- Experience using trade or stock management software.
- Exposure to warehouse coordination or logistics admin.
This position is ideal for organised individuals seeking to utilise their administrative skills.
If you don’t tick every box but feel like this role is a strong fit for your skills and background, we’d still love to hear from you.
Pay: £26,650.00-£28,000.00 per year
Benefits:
- Employee discount
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Enniskillen BT74: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Administrative: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person