Part-Time Operations Assistant (Admin & Client Support) job at Altrincham Full Time

About Us
Allowance Assist is building a support layer for later life, starting with Attendance Allowance we help our clients apply for and access the support they’re entitled to without the stress of navigating the system alone.

The Role
We’re looking for a part-time Operations Assistant to support the day-to-day running of the business.

This is a hands-on role focused on keeping our processes moving and ensuring nothing slips through the cracks.

You’ll be responsible for a mix of admin, operational tasks, and light phone work.

What You’ll Be Doing

• Preparing and posting client claim forms
• Managing outgoing post and organising Royal Mail collections
• Calling existing clients to confirm receipt of documents
• Updating our CRM with accurate notes and progress
• Answering inbound calls and directing queries where needed
• Supporting the team with general operational tasks as required

Important – Please Read
This role requires someone who is:

• Comfortable with repetitive, process-driven tasks
• Happy to take ownership of day-to-day operational work
• Reliable and consistent, this role is about execution

You will also be required to speak to clients on the phone, so clear communication and confidence is important.

This role is ideal for someone who enjoys being the person that keeps everything organised and running smoothly behind the scenes.

Hours & Location

• Part-time role with flexible working patterns
• Typically between 12–20 hours per week
• We can structure hours to suit, for example: 4–5 hours per day, 3–5 days per week
• School hours-friendly schedules
• Optional additional hours available on Saturdays
• Office based in person in Altrinchamm

We’re open to finding a setup that works for the right person, provided core responsibilities are consistently covered.

We’re looking for someone who is seeking a long-term, stable role within a growing business, where they can become a trusted and reliable part of the team.

Salary

• £25,000 – £27,000 pro rata (depending on experience and paid hourly)

What We’re Looking For

• Highly organised and detail-oriented
• Comfortable using systems (CRM, admin tools, etc.)
• Reliable and able to work independently
• Confident speaking on the phone when needed
• Proactive and willing to get stuck in
• Experience on the phone

Job Type: Part-time

Pay: £24,000.00-£27,000.00 per year

Expected hours: 12 – 20 per week

Work Location: In person