Field Desktop Support Engineer job at West Malling Full Time NEW

Location: Field-based across Kent

Salary/package: £27,000 per annum

Contract type: Permanent

Hours: Full time, 37 hours per week

Field Desktop Support Engineer plays a key role within Cantium Business Solutions, delivering hands-on IT support to customers across multiple sites. This is an opportunity to make a real difference on the ground, resolving issues quickly and ensuring users can work effectively day to day.

This role would suit someone with existing service desk experience looking to move into a field-based position, offering exposure to a wide range of systems, environments and customer needs.

Due to the nature of working being carried out, it’s essential for applicants to have a clean Full UK Driving Licence and access to their own vehicle.

Who we are

Cantium Business Solutions, part of Commercial Services Group delivers high-quality back-office and IT services to the public sector.

We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven and Customer-Led. As part of CSG, the UK’s largest local authority-owned trading organisation. Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.

Why this role matters

You will play a key role in keeping customer IT systems running smoothly, ensuring users receive timely and effective support across a range of technical issues.

This is a role where strong problem-solving and customer service are essential, with responsibility for resolving on-site issues and acting as a key link between users and specialist support teams.

What you’ll be doing

• Providing on-site IT support to customers across multiple locations.

• Diagnosing and resolving hardware issues across desktops, laptops and printers.

• Resolving operating system and software application issues.

• Supporting mobile devices, including setup and troubleshooting.

• Setting up and maintaining desk environments including monitors and docking stations.

• Recording and managing support requests in line with service standards.

• Escalating complex issues to specialist teams where needed.

• Supporting installations, upgrades and deployments of desktop equipment.

• Working closely with users and third-party suppliers to resolve incidents.

• Contributing to knowledge sharing and improving support processes.

What we’re looking for

• Experience working in a customer-facing IT support environment.

• Strong troubleshooting skills across hardware and software.

• The ability to manage multiple tasks and work to deadlines.

• Excellent communication and the ability to explain technical issues clearly.

• A proactive and solutions-focused approach.

• Good working knowledge of Microsoft environments and desktop systems.

• Awareness of IT service processes and service level standards.

• A full UK driving licence and access to a vehicle.

What you’ll get in return

• Salary of £27,000 per annum.

• 25 days annual leave, rising to 27 after four years.

• Birthday Day Off.

• One concessionary day during the Christmas period.

• Pension scheme with 4% employer contribution.

• Life assurance cover.

• Access to Learning & Development opportunities via our CSG Academy.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.