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Full job description
Opportunity information
Salary £16640 per week
Duration 18 months
Advert closing date 11/07/2026
Description
We are looking for someone to join our 1st line remote support team supporting our client’s IT Systems remotely over the internet, communicating using email, telephone and live chat facilities.
You will be responsible for:
- First line support
- Imaging and maintenance of PCs
- Setup, update and fault diagnosis of customer IT systems
- General network support and troubleshooting
- Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
- Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.
- Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
- Explaining technical issues in a clear way to non-technical clients
- Answering the phone in a professional manner and, if relevant passing on any information promptly.
Entry requirements
- Good Customer Service Skills
- Confident on Phone
- Some knowledge of IT
Training to be provided
IT Level 3
Things to consider
Skills required
Array
Future prospects
Information Communications Technician Level 3
Hours per week 35
Working week Monday to Friday
Apprenticeship standard Information communications technician (Level 3)
Harrow, Greater London, United Kingdom, HA3 6AG