Growth & client experience coordinator job at London Full Time

Face Clinic London is a doctor led aesthetics clinic based in Central London.
We are not looking for a standard receptionist.

We are looking for someone commercially minded who understands growth, client experience, content, organisation and momentum. Someone who notices what is missing before being asked.Someone who can help turn a busy clinic into a visible, highly organised, high performing brand.

This role combines front of house clinic coordination with marketing, social media management and growth support. You will become a key part of the clinic’s daily operation and future expansion.

This is a hybrid role consisting of:

• 2 days per week based physically in clinic
• 1 additional flexible work from home day focused on marketing, scheduling, admin and growth activity
• Occasional additional reception cover when required

This is not purely an admin role. We want someone who can take ownership of our marketing execution, content organisation and growth systems while maintaining an exceptional in clinic client experience.

The Type of Person We Are Looking For

• Highly organised
• Strong with attention to detail
• Confident communicating with clients
• Comfortable using social media professionally
• Naturally proactive
• Interested in aesthetics, luxury service or personal branding
• Able to manage multiple tasks without dropping standards
• Someone who enjoys structure, planning and making things run properly
• You do not need to come from a clinic background specifically. But you do need to be polished, switched on and capable of handling responsibility.

Ideal Experience
Preferred but not essential:

• Previous reception or front of house experience
• Social media management experience
• Marketing coordination experience
• Experience using Canva, Meta Business Suite or scheduling tools
• Experience within aesthetics, beauty, luxury hospitality or wellness industries

Core Responsibilities

In Clinic Responsibilities

• Managing reception and client experience
• Welcoming and checking in clients
• Supporting clinic flow and practitioner schedules
• Handling enquiries and bookings
• Maintaining clinic organisation and presentation standards
• Supporting day to day administrative tasks
• Helping maintain smooth communication internally
• Marketing & Growth Responsibilities
• Scheduling and organising social media content
• Managing content calendars across Instagram, Facebook and LinkedIn
• Assisting with growth campaigns and promotions
• Coordinating before and after content
• Organising marketing assets and filming days
• Supporting lead follow up and enquiry tracking
• Helping improve clinic visibility and engagement online
• Assisting with email marketing and promotional activity
• Supporting implementation of the clinic’s wider growth strategy

Work From Home Day Focus

• Content scheduling
• Admin organisation
• Marketing execution
• Campaign preparation
• Planning upcoming promotions
• Systems and process management
• Catch up tasks requiring deep focus

The right person will help:

• Improve organisation internally
• Increase consistency across social media
• Improve enquiry follow up
• Create smoother client journeys
• Support brand growth online
• Help the clinic operate at a higher standard overall

Hours & Flexibility

• Part time hybrid position
• 2 clinic based days per week
• 1 remote working day per week
• Additional cover flexibility appreciated when needed

To Apply
Please send:

• Your CV
• A short introduction about yourself
• Examples of social media accounts, content or marketing work you have been involved in if applicable
• We are looking for someone who genuinely wants to become part of a growing brand and take ownership of helping push it forward.

Pay: £14.00 per hour

Work Location: Hybrid remote in London W1F 0JT