Customer Care Call Centre Assistants job at London Full Time

ABOUT THE WIMPOLE CLINIC LTD:

The Wimpole Clinic is an award-winning UK leader in hair transplantation with over 50 years of experience since its founding in 1975. Headquartered on Harley Street in London, where it has completed over 30,000 procedures, the clinic has expanded nationwide to make its services more accessible.

The Wimpole Clinic Ltd. is one of the UK’s leading hair restoration providers, with thousands of patients whose lives have been meaningfully changed by our work.

We combine clinical excellence with exceptional patient experience and we take the same care with our team as we do with our patients. You won’t be a cog in a machine here.

You’ll be a person, learning fast, doing work that matters.

OUR MISSION:

With a steadfast commitment to offering the best possible patient care, we achieve excellent clinical outcomes and high levels of patient satisfaction.

Our mission is to uphold our commitment to continuous innovation and lead the way as one of the UK’s most trusted hair transplant clinics.

We are proud to have been voted Hair Transplant Clinic of the Year for 2024, marking our fourth consecutive win.

Backed by our skilled, experienced team of medical professionals, the Wimpole Clinic strives to provide patients with fantastic hair restoration results that last a lifetime.

PURPOSE OF THE ROLE:

From day one, you will have real conversations with real people, individuals who’ve already taken the first step toward a life-changing treatment and just need the right conversation to take the next one.

As a Customer Care Call Centre Assistant at The Wimpole Clinic Ltd., you will reconnect with prospective patients who previously expressed interest in our services. Your job isn’t to sell; it’s to listen, reassure, and guide. Because of this, your role is absolutely pivotal in shaping the patient experience and driving the clinic’s success.

If you are driven to achieve the highest quality and standard of work, this is your chance to advance your career with one of the nation’s largest and most respected healthcare providers. Here, you will find an environment that truly recognises, values, and invests in your skills and expertise.

WHAT YOU’LL DO:

• Reach out to prospective patients via phone to re-open the conversation warmly, professionally, and on their terms
• Listen carefully to understand where they are in their journey and what questions or concerns are holding them back
• Educate patients about Wimpole’s treatments and help them understand what the process actually looks like
• Build genuine rapport these aren’t cold calls; they’re conversations with people who’ve already shown interest
• Keep detailed, accurate records and work alongside the patient advisory and sales teams
• Contribute to team conversion targets while maintaining a thoughtful, patient-first approach

WHAT WE’RE LOOKING FOR

• Degree subject doesn’t matter – attitude does

YOU’LL THRIVE HERE IF YOU:

• Communicate with clarity, warmth, and confidence, especially on the phone
• Are resilient and motivated; you don’t let a tough call derail your day
• Are naturally curious about people and genuinely interested in their situations
• Pick up new information quickly and can explain it in plain, reassuring language
• Have an interest in healthcare, sales, psychology, business or just a drive to develop fast
• Possess exemplary customer service
• Present yourself at all times in a manner that is open and honest and work in a partnership with patients, clients, colleagues, and the general public to enhance confidence, competence and best practice

WHAT YOU’LL GAIN:

★ Medical Sales Training – Comprehensive onboarding and ongoing coaching from experienced professionals

◆ Healthcare Exposure -Inside access in how a leading private healthcare provider operates

▲ Clear Progression -Routes into senior sales, marketing, management, or business development

◉ – Competitive Package -Salary plus performance-related bonuses that reward results

To apply, please submit your CV alongside a brief cover note outlining why you are the idealfit for this position. We’d love to hear from a confident communicator who wants to grow fast within an organisation that genuinely makes a difference to people’s lives.

Pay: £13.00 per hour

Benefits:

• Company events
• Company pension
• Sick pay

Application question(s):

• Candidates must have the right to live and work in the UK. Please note that we are unable to provide visa sponsorship for this role.

Work authorisation:

• United Kingdom (required)

Work Location: In person