Information Systems Support Assistant job at Leeds Full Time NEW

For questions about this job, contact:

Tony Doubtfire
Assistant Director – Information Systems and Support
[email protected]

Job Summary

This is a fixed term contract until 31 March 2027.

We are looking for an Information Systems Support Assistant to join NIHR Academy. You will be a vital member of our small, dynamic IT team. You’ll be the first point of contact for our approximately 130 staff members, providing essential support and ensuring the seamless operation of our IT systems.

We’re looking for an individual with proven experience in IT technical support with an understanding of Microsoft Azure, who can work effectively with minimal supervision. The successful candidate will demonstrate a proactive approach to learning, take full responsibility for their tasks, and possess a “can-do” attitude.

If you are passionate about resolving technical challenges, engaging with users, and playing a key role committed to maintaining a high-performing IT environment, this position offers a perfect opportunity.

Why you should join our Team

We are passionate about delivering excellent IT services, encompassing everything from daily troubleshooting and system administration to supporting critical infrastructure projects and maintaining compliance.

What you will bring to the role

The Information Systems Support Assistant will provide comprehensive IT support, acting as the main contact for all in-hours technical queries. You’ll quickly resolve diverse hardware and software issues across laptops, mobile devices, and meeting room systems.

Key duties include incident management, liaising with suppliers, and delivering user training. You’ll perform essential system administration, including managing user accounts, maintaining IT assets, and supporting Google Hub/Suite. This role also involves supporting installations/upgrades, updating technical documentation, ensuring adherence to IT policies, and assisting with compliance and risk monitoring to maintain secure and efficient IT operations for the NIHR Academy

Please see the attached job description for further information about this vacancy.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred
Collaborative
Fair
Accountable
Empowered

All our actions and endeavours will be guided and evaluated through these values

We’re committed to recruiting exceptional people to deliver outstanding services across Leeds Teaching Hospitals NHS Trust and helping every colleague reach their full potential. We’re looking for a compassionate, inclusive, and collaborative leader who shares our values and can build strong partnerships. We warmly invite applications from people from a variety of backgrounds and sectors, and are especially keen to hear from individuals from a minority ethnic background. We’re dedicated to creating a diverse and inclusive environment where everyone feels valued, supported, and has a true sense of belonging, as we work together to deliver the best in healthcare to the people of Leeds and beyond.

About NIHR Academy

The National Institute for Health and Care Research (NIHR) has a mission to improve the health and wealth of the nation through research. The NIHR plays a pivotal role in attracting, training and supporting the best researchers and complements the additional NIHR investment in world-class research facilities and a skilled research workforce.

This role is hosted by the Leeds Teaching Hospitals Trust (LTHT) and delivers the work of the NIHR, leading on policy, strategy and delivery in respect of academic training in England and working closely with other NIHR centres and the Science Research and Evidence (SRE) Directorate at the Department of Health and Social Care (DHSC).

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.