Receptionist/Administrator job at Newcastle-under-Lyme Full Time NEW

Job Summary

· Welcome, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner

· Provide general assistance to the practice team and maintain a positive and friendly image to patients and visitors through a variety of communication methods

· Undertake a range of administrative duties to support the smooth running of the practice

· Provide administrative support to clinical staff and other members of the practice team

· Facilitate effective communication between patients, primary healthcare staff, secondary care, and associated healthcare agencies

· Be flexible in providing holiday and sickness cover when required

Main Duties and Responsibilities

· Ensuring compliance with all practice protocols and procedures

· Providing an effective and efficient reception service to patients and visitors

· Managing appointments, including urgent requests and follow-up bookings

· Monitoring the practice appointments system and resolving issues as required

· Actioning computerised practice tasks

· Responding to patient enquiries and requests for assistance

· Advising patients regarding private service charges and processing payments

· Registering new patients and temporary residents

· Receiving and making telephone calls, transferring calls, and taking accurate messages

· Opening and securing clinical rooms as required

· Processing repeat prescriptions in line with practice guidelines

· Entering and updating patient information on the clinical system

· Sorting and summarising medical records

· Liaising with patients, healthcare professionals, and associated agencies

· Using Docman and Docman Workflow to manage correspondence, reports, and results (training can be provided)

· Maintaining a tidy, organised, and welcoming reception area

Work Location: In person