Waiting List Co-Ordinator – Plastic Surgery – B4 job at Glasgow Full Time NEW

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

We have an exciting opportunity for a Band 4, Waiting List Co-ordinator within the Plastics & Burns Department at GRI fulltime, 36 hours per week.

Key Responsibilities:

• Providing a high level of administrative support to the Waiting List Managers / Service Support Manager
• Prioritising and scheduling own workload to ensure compliance with NHS GG&C and Scottish Government targets
• Monitoring Outpatient and Inpatient Waiting Lists, and Cancer pathways
• Assisting in organising and prioritising the Plastics & Burns Service to aid effective forward planning e.g. notification of cancelled/reduced clinical sessions due to annual leave/study leave; thereby ensuring efficient use of resources

Qualifications & Skills:

• Proven experience as a Waiting List Co-ordinator or similar role
• Strong organisational and multitasking skills
• Excellent communication and interpersonal abilities
• Proficient in MS Office Suite and other relevant software
• Ability to work independently and collaboratively in a fast-paced environment
• Experience working with TrakCare is essential.
• Experience working with MicroStrategy is desirable

Duration, Location, and Working Pattern:

• Location based in Glasgow Royal Infirmary.
• Permanent contract.
• There is 1x full-time post available at 36 hours.
• The shift pattern for this post is Monday to Friday (08:00-16:00).

Knowledge, training, qualifications and/or experience required to do the job:

• Enthusiasm and drive to make sure that the targets are met for the benefit of patients is the key to success in this post, and this comes from a solid background in which extensive experience of all elements of the patient journey has been gained.
• An understanding of the Health Service in Scotland in particular waiting time targets and guarantees. An understanding of the workings of the acute clinical setting.
• Knowledge of Medical terminology
• Good organisational and communication skills
• Previous experience working with clinical systems desirable. Sound knowledge of the workings of the acute clinical setting
• Proficiency in analysing data using Database Management (Microstrategy and Microsoft Excel)
• Ability to present complex information clearly and logically in both written and oral forms
• Experience of data handling and producing reports, including oral, written, numerical and graphical information. Can present complex information clearly and logically.
• Knowledge of obligations with regard to the General Data Protection Regulations (GDPR), Caldicott Guidelines and the Freedom of Information Act.
• Ability to work independently or as part of a multidisciplinary team.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Agata Dabrowska, Admin/Waiting List Manager, 0141 956 0804, [email protected]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

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From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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