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Full job description
Victims First Officer – Office of the Police and Crime Commissioner (OPCC)
Department
Office of the Police and Crime Commissioner (OPCC)
Location
Calcot, Reading
Rank/Grade
TVP Broad Band 3F
Salary
Band 3F, circa £31,245 per annum, plus benefits
Part/Full Time
Full Time – All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated
Type of Contract
Permanent
Job Advert
Make a Difference Every Day
Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.
About the Role
As a Victims First Officer, you will provide a professional telephone triage service to victims and witnesses of crime across the Thames Valley. You will assess the needs of the victim and ensure they are referred to specialist services to receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.
Key Responsibilities
- Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, risks, impact and support needs.
- Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
- Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.
About You
The ideal candidate will have:
- A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
- Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
- The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
- An aptitude and ability to accurately use relevant computer systems.
- Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.
Join Our Team
If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.
If you have any queries please contact the Recruitment Team at [email protected] quoting reference 23498. We will endeavour to respond to your query as quickly as possible
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Sunday 17 May 2026
Find out more about our roles here.
#LI-Onsite (for on site working)
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.