Train Delay Attributor (KICC London Puddle Dock) job at Blackfriars Station Full Time NEW

Who We Are

Join the Southern Region – where your work truly matters.

Covering Wessex, Sussex, and Kent, the Southern Region is one of the busiest and most dynamic parts of the railway. Our teams keep some of the UK’s most vital passenger and freight routes moving every single day. This is a place where collaboration, innovation, and resilience are key-and where your contribution will directly impact millions of journeys. We are entering an exciting new chapter as we integrate with train operating companies under one national leadership, creating even greater opportunities to shape the future of rail. From supporting major modernisation programmes to improving performance for local communities and enhancing safety across complex operational environments, Southern offers a fast-paced, rewarding environment to grow your career and make a real difference

Train Delay Attributor – Your Decisions Keep Britain Moving

Location: KICC London Puddle Dock

Contract Type: [Permanent/Fixed Term]

Salary: SUP 5 – £47067

Shifts: Days Nights, Weekends

Your Decisions Make All the Difference

When trains are delayed, passengers and operators rely on accurate, timely information. As a Train Delay Attributor , you’ll play a vital role in keeping the railway running smoothly by investigating delays, recording accurate data, and supporting solutions that minimise disruption. Your work helps millions of people get where they need to be every day.

About the role

You’ll join a dedicated attribution team that monitors real-time train operations and allocates reasons for delays. This is a role where your investigative skills matter -you’ll dig into the details, identify root causes, and ensure that everyone from passengers to freight operators is fully informed.

What You’ll Do

• Monitor train performance and investigate delays across your part of the network.

• Work with signallers and colleagues to build an accurate picture of what happened and why.

• Attribute delays correctly and produce clear, concise reports.

• Use data and bespoke IT systems to confirm responsibility for delays quickly and accurately.

• Communicate effectively with a wide range of stakeholders, balancing competing priorities.

• Support service recovery by advising managers and agreeing alternative train time information when needed.

Your experience and skills

What We’re Looking For

You don’t need prior rail experience-we’ll provide full training. What matters most are your transferable skills :

• Data skills: Strong analytical ability and confidence working with data.

• People skills: Build positive relationships and manage stakeholder expectations.

• Agility: Handle competing deadlines with flexibility and focus.

• IT skills: Comfortable using technology and Windows-based applications.

• Decision-making: Make informed, confident decisions and stand by them.

• Presentation skills: Communicate clearly and accurately in reports.

• Local knowledge: Willingness to learn about railway operations and your local area.

• Shift working: Able to work days, nights, and weekends as part of a safety-critical role.

Why Join Us?

• Inclusive Culture: We welcome applications from everyone and are committed to creating a workplace where diversity is celebrated.

• Impactful Work: Your decisions will help keep Britain moving and improve passenger experience.

• Career Development: We’ll support you with training and opportunities to grow.

• Great Place to Work: We’re proud to be recognised as one of Glassdoor’s Top 50 Best Places to Work.

Perks That Pack a Punch:

We offer excellent benefits, including:

• Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

• Defined benefit pension scheme.

• 75% subsidy on rail and underground season tickets.

• Up to 75% off leisure travel.

• Flexible/hybrid working arrangements.

• Volunteer leave to make a positive impact.

• Carer’s leave to support those who matter.

• Healthcare Scheme, GymPass discounts, Cycle to work plus more.

• We offer generous maternity, paternity, and adoption leave to support our employees.

  Plus, more….

We’re All About Inclusion

We believe diversity drives innovation. Whoever you are, however you identify, wherever you’re from – if you’ve got the skills and the spark, we want you on our team. No suits required. Just bring your authentic self.

Important Information:

This role is safety-critical and involves drug and alcohol testing, medical assessments (including hearing and eyesight checks), and BPSS pre-employment checks.

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