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Arcas is working with a growing IT consultancy that delivers onsite technical services to a wide range of clients across London. They’re looking for a hands-on Technology Team Lead to take ownership of day to day technical operations, lead a small team, and act as the escalation point during high-pressure situations.
This role is ideal for someone who has stepped up as a team lead or senior engineer within an IT or network support environment and enjoys being the person people rely on when things get busy.
What you’ll be doing
- Leading and coordinating a small technical team across client sites
- Acting as the senior escalation point for IT and network issues
- Troubleshooting WiFi, switching, connectivity and infrastructure problems
- Prioritising and managing incidents in fast-moving environments
- Working closely with clients, stakeholders and vendors
- Ensuring smooth technical delivery during peak periods
- Taking ownership of issues and guiding others through resolution
What we’re looking for
- Experience as an IT Team Lead, Senior IT Engineer, Network Support Lead, Senior Field Engineer, or similar
- Strong grounding in networking fundamentals (WiFi, switches, VLANs, DHCP/DNS, patching)
- Someone who stays calm, clear and decisive under pressure
- Confident communicator who can coordinate people and manage expectations
- Hands-on problem solver who enjoys being the go-to person
- Comfortable working onsite in dynamic, sometimes high-pressure environments
Why this role
- High visibility and real ownership
- A role where personality and presence matter as much as technical skill
- Varied work across different client environments
- Opportunity to step into a leadership role without moving into full management
- A consultancy that values initiative, calmness and technical breadth
If you’re a senior engineer or team lead who thrives in fast-moving environments and enjoys taking charge when it counts, this could be a great next step.