SWAPS Client Services Analyst job at London Full Time

Job Title: SWAPS Client Services Analyst

Duration: 6 months, potential for extension

Location: London (Hybrid working following training of 2-3 weeks)

Salary: Competitive

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you ready to take your career in banking to the next level? Join our dynamic Equity Swaps Trade Support team, where you will play a vital role in providing exceptional service to our clients across the equities division! We are looking for a motivated and detail-oriented SWAPS Client Services Analyst to bring enthusiasm and expertise to our vibrant team.

What You’ll Do:

As a SWAPS Client Services Analyst, you’ll be at the forefront of our operations, supporting a variety of desks including flow, yield enhancement, and Delta 1 desks. Your responsibilities will include:

• T+0 Client Swap Allocations: Ensure timely and accurate swap allocations for our clients.
• Lifecycle Event Management: Perform essential lifecycle events on swaps to maintain seamless operations.
• Corporate Action Processing: Handle elections and bookings for corporate action events with precision.
• Client Service: Provide a “Follow the Sun” service for client queries, ensuring satisfaction across all time zones.
• Dividend Reconciliation: Reconcile single stock and index dividends against hedges to maintain accuracy.
• Rate & Price Fixings: Process critical rate and price fixings for our clients.
• Dividend Payments & FX Processing: Manage dividend payments and foreign exchange transactions efficiently.
• P&L Investigations: Investigate any discrepancies in P&L, ensuring transparency and accuracy in reporting.
• Operational Controls: Build and maintain robust operational controls for effective risk monitoring.
• Query Resolution: Tackle queries head-on, providing solutions that enhance client relationships.
• Process Improvement Projects: Engage in projects that drive enhancements beyond day-to-day tasks, collaborating closely with Technology, Front Office, Operations, and other stakeholders.

Who You Are:

You are a proactive problem-solver with a passion for client service. Your keen attention to detail and analytical mindset will help you excel in this role. If you are enthusiastic about the banking industry and eager to learn and grow, we want to hear from you!

Qualifications:

• Experience in a client services or trade support role within the banking industry is advantageous.
• Strong understanding of equity swaps and related products.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in Microsoft Excel and other relevant tools.

Apply Now!

Join us on this exciting journey and help shape the future of client services in the banking industry! Your next great adventure awaits!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven’t heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.