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Full job description
At Grampian, we strive to place people at the centre of everything we do; improving work and the workplace for everyone. An exciting opportunity exists for someone with a passion, flair and innovation within our Support Services Team, as our new Support Services Administrator.
We are looking for a friendly, values-driven, knowledgeable and enthusiastic individual to join the team, to support our colleagues and help us deliver assistance and support to tenants experiencing financial difficulties, by being the first point of contact for enquiries and offering initial advice.
The successful candidate should be educated to Standard Grade level, have a minimum of 1 years’ experience working in a customer service environment with strong communication and organisational skills.
Previous experience of working within the social housing or the third sector would be advantageous to this role.
Attention to detail and strong IT skills is a must. You will have a track record of working under pressure to meet various deadlines while providing excellent customer service.
If this sounds like you and you possess the enthusiasm and drive to be part of a successful team then we are very keen to hear from you.
The contribution, energy and commitment from every employee and team at Grampian helps us deliver The Grampian Deal, our pledge to deliver a positive experience for all our stakeholders.
Grampian is already a great place to work, we hope you can help us to make it even better!
Location: Grampian Housing Association, Aberdeen Office.
Salary: £34,619 – £35,340. Appointment will be at the lower point, with progression to the upper point subject to satisfactory completion of 12 months’ service and effective from the next annual pay review date (1st April).
Contract Type: Full time (35hours per week), 24-months Fixed Term.
Benefits: Our benefits package is extensive, and we believe in rewarding colleagues for their positive contribution to our business. Our benefits package includes:
- Generous annual leave entitlement (including an additional wellbeing day)
- Private medical insurance and company pension
- Investment in learning and development
- Employee assistance programme (EAP)
- Housing Perks discount scheme
- Paid time off to Volunteer
- Flexi time & Hybrid working (role dependant)
This is a Hybrid flexible working post. We care about how you work rather than where you work. We recognise that people are at the heart of our business and that success is dependent on committed colleagues. We ensure we support and encourage a culture of opportunity and learning.
For further information and to apply please Apply via the option below.
Please note CV’s cannot be accepted.
There is a 6-month probationary period for all posts within the Group.
Applicants must have the Right to Work and Right to Reside permanently in the UK without visa.
Closing date for receipt of completed applications is on:
The Grampian Group acknowledges the importance of equality and diversity, and our responsibility to play a prominent and participative roll in encouraging and supporting difference. We are committed to working to ensure an inclusive environment enabling everyone to reach their full potential and removing discrimination. We promote and celebrate difference, our stakeholders and their needs are diverse, and that diversity is reflected in the communities Grampian serves Therefore, we welcome applications from all sectors of the community.
Grampian Housing Association’s main focus is on providing houses and flats for rent throughout Aberdeen, Aberdeenshire and Moray. We also offer options for home ownership including shared equity, shared ownership and Help to Buy.