Log In
Sign Up
Full job description
Job Title: Station Manager
BUSINESS FUNCTION: Customer & Commercial – Stations
SALARY: £45, 428 + On Call Allowance
Grade: ML1 SB3
ROLE TYPE: Customer Service
LOCATION: Newcastle
HOURS: Full Time
Take the Lead. Own the Station. Shape the Journey
Ready to step up, take charge, and keep the station running like a well-oiled machine?
We’re looking for a natural leader who thrives on challenge, motivates teams, and delivers top-tier customer service in a fast-paced, people-first environment. If that sounds like you, this is your moment.
At Northern, we don’t just run trains — we power progress, connections, and communities across the North. With over 2,500 trains a day, every journey matters. And as a Station Manager, so will you.
The role will also include:
- Development and implementation of processes and action plans based on trend analysis
- Driving improvements to the customer experience and delivery of the service at stations including safety and security, cleanliness, accessibility, information & communication
- Managing internal and external relationships in order to meet key performance indicators
- Meeting revenue and cost targets whilst identifying opportunities to further increase revenue and reduce costs
About you:
You will be someone who relishes in the opportunity to make a positive difference to the everyday lives of our customers and station teams.
You will need to excel in the following areas:
- A desire to deliver excellent customer service
- Strong communication skills, effective communicator at all levels
- Ability to manage stakeholder expectations
- Excellent people management skills
- Proven organisational and time management skills
- To obtain or be willing to work towards your assessor qualifications
- A sound management understanding of HR and safety policy implementation
- A full, current driving license
The successful candidate should have dispatch competency or be willing to work towards obtaining competency
What’s in it for you?
At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:
Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
Generous Pension Scheme: We top up your contributions by 1.5 times. Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered. Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
You can find out more here.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.