Showroom Operations Lead job at London Full Time

Showroom Operations Lead

Competitive

Holford Yard

Permanent

Full-Time

Position Overview

Our client is currently recruiting for a Showroom Lead for their showroom in Holford Yard. This will require supporting the Sales team during all key sell ins with showroom set up, event launches, pack down and general front of house duties supported by the Showroom Assistant.

You will fully own the day-to-day showroom management including budget tracking, appointment management, stock take, sample tracking and general Holford Yard maintenance. This is a fantastic opportunity to be part of a dynamic and passionate team and contribute to the ongoing success of this much-loved British heritage and lifestyle brand.

Essential Duties and Responsibilities:

Front of House & Customer Experience

• Deliver a premium front-of-house experience, always maintaining exceptional presentation standards.
• Support the Sales team during appointments, including hosting clients and organising refreshments and organised lunches with key partners.

Sales & Showroom Activation

• Lead the coordination of all seasonal showroom set up and launch deadlines.
• Seasonal in showroom VM support including preparing and maintain displays and samples (steaming, tagging, organisation) in line with brand guidelines, with support of Showroom Intern.

Showroom Operations & Facilities

• Manage the showroom calendar, coordinating all appointments and meetings for Holford Yard.
• Communicate appointment and meetings to UK GM clearly and regularly.
• Working on reception acting as first point of contact for visitors, guaranteeing a seamless and professional experience.
• Oversee all deliveries, collections and general stock movement within the showroom.
• Coordinate any contractors and third-party suppliers for maintenance, repairs and general facilities management for the showroom.
• Ensure compliance with health & safety regulations, including communication of fire safety and evacuation procedures managing the security of the site whilst in use.

Back of House & Administration

• Maintain showroom suppliers, including stationery and operational materials.
• Provide administrative support, including phone handling and general enquiries.
• Ensure clear processes are followed and communicated across the showroom team.

Sample & Inventory Management

• Own sample coordination and tracking, managing accurate logging of all incoming and outgoing items ensuring sales teams are fully aware of up-to-date procedures.
• Manage stockrooms, always maintaining organisation and accessibility.

Budget & Cost Management

• Track and manage showroom-related expenses in line with allocated budgets.
• Monitors spend across operations, events and supplies, ensuring cost efficiency.
• Support to UK GM with travel and expenses.

Event & Seasonal Launch Support

• Support the planning and execution of seasonal launches and in showroom events.
• Work closely with the Marketing Operations Manager to ensure smooth delivery of all showroom activities.

Skills and Experience:

• Ideal candidate will have experience working within a similar role.
• Previous showroom, wholesale or retail operations experience.
• Ability to multitask in fast-paced environments.
• Confident communication and client-facing skills.
• Experience of similar organisations, ideally with a clothing lifestyle brand.
• Demonstrates high standards of organisation, planning and attention to detail.
• Comfortable with teamwork or working independently.
• Self-motivated and able to demonstrate a flexible approach and attitude to workload and working hours.
• Confident using Outlook, Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Interested and knowledgeable in fashion and shows an affinity towards premium brands.

Benefits:

• Discretionary Company bonus scheme
• Staff Discount
• Sample Sale
• Healthcare cash plan
• 25 days holiday as standard increasing with length of service plus bank holidays
• Flexible Working
• Wellbeing Support
• Access to training and development activities to support your career development
• Refer a friend bonus scheme
• Reward & Recognition Program
• Length of Service Rewards

Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.