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Service Transition Manager – SC Cleared – Contract
Rate: £400 per day
Duration: 6 months (extendable)
Location: Hybrid – Milton Keynes
IR35: Inside
The role:
A Government organisation is seeking an experienced Service Transition Manager to coordinate the successful transition of IT services into live operational environments. You will work across projects, suppliers, and operational teams to ensure new and changed services meet acceptance criteria and are delivered into BAU smoothly and effectively.
Key responsibilities:
- Coordinate end-to-end Service Transition activities across multiple projects
- Manage service acceptance, go-live readiness, and early life support activities
- Work closely with operational teams to ensure successful adoption of new services
- Act as a key stakeholder liaison throughout the transition life cycle
- Monitor transition performance, KPIs, and reporting dashboards
- Identify and resolve complex transition issues and risks
- Support continuous improvement initiatives across Service Transition processes
- Provide guidance and coaching to operational resolver teams where required
Skills & Experience:
- ITIL Foundation certified
- Proven Service Transition experience within complex IT environments
- Experience managing service acceptance and transition into live operations
- Strong stakeholder engagement and relationship management skills
- Excellent problem-solving, analytical, and decision-making abilities
- Experience documenting processes and procedures
- Strong communication skills with the ability to engage at all levels
- Ability to manage competing priorities and deliver to tight deadlines
If you are available and interested, please apply in the first instance and you will be contacted to discuss the position further.